Power310-9473Strathmore
Water(403) 934-9440
Drainage
Natural Gas1-800-511-3447Strathmore
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone (403) 934-9440Fax (403) 934-0085
The Information on this Page Applies to:
Whether you want to keep your current energy plan or try something new, it's easy to renew your Encor by EPCOR contract. When you use a competitive retailer like Encor for your utility services, you get one convenient monthly bill, options for floating and fixed rates and flexibility to choose a plan that's right for you.
As an Encor customer, we’ll send you a renewal notification in the mail or by email at least 30 days before your contract with us is set to expire. It's a friendly reminder to review your energy plan to ensure it’s meeting your needs. You'll notice in the renewal notification that if you've selected Chirp green energy, your contract will automatically renew for the following term to our green 5 year fixed rate product but for the same allocation of green electricity you originally selected, whether it was 15%, 50% or 100%. All non-green contracts will renew to our 5 year fixed rate – which is also our most affordable rate. We thought you'd appreciate that! Don't like the term or a fixed plan? No problem. Remember, you can cancel or change it at any time, penalty free.
The notification will outline your default renewal plan based on our current rates and products. It's important to review the details of your plan in case you'd like to make any changes before it's renewed.
When it's right, it's right. If you're feeling good about your default renewal plan or you want to change your plan, contact us at 310-4300 to confirm and a copy of your new contract will arrive in your inbox or mailbox.
At Encor by EPCOR, we make it easier for you to find an energy plan that meets your needs. Again, if you change your mind, you can switch your utility contracts or cancel any time. Penalty-free.
Learn more about all of our energy plan options and the perks of being an Encor by EPCOR customer.
You can make changes to your energy plan to meet your current needs. Move to a fixed or floating rate, add a new energy product, or green your energy.
Our customer service team of energy experts can answer all of your questions and help you understand your options.
It's as easy as calling us at 310-4300 or visiting the My Account portal.
Make your changes in My Account
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
