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Enjoy peace of mind while away from home

If you're an EPCOR customer and you're away from home protecting our country's freedoms, we want to help give you some extra peace of mind at home. Active-duty service members who are away from their homes serving the United States, and who meet the program's eligibility requirements, may have their monthly wastewater and/or water bill(s) waived while on deployment. You can be enrolled in both programs at once. Once you return home after your deployment is over, your bill for service will resume.

If you meet these eligibility guidelines, and there is space in the program, your bill will be waived.

Eligibility criteria

To be eligible for either program you must meet the qualifying criteria:

  • Active duty in a branch of the United States military
  • On temporary deployment away from the residence
  • The residence is unoccupied
  • Receive residential wastewater and/or water service from one of EPCOR's districts or service territories

Apply for the program

There are no forms to fill out. To receive the credit, we need to see a copy of your redacted deployment orders. We don't need to know where you are going, just how long you will be gone. You can visit one of our local offices below or send your redacted deployment orders by email to

EPCOR does not keep a copy of your deployment orders on file once your eligibility has been verified.

In-person locations

Sun City

15626 N Del Webb Blvd.
Monday to Friday: 8 a.m. - 11 a.m. & 12:30 p.m. - 4 p.m.
Weekends and holidays: closed

Fountain Hills

12021 N Panorama Drive
Monday to Friday: 8 a.m. - 11 a.m. & 12:30 p.m. - 4 p.m.
Weekends and holidays: closed

Bullhead City

860 Gemstone Avenue
Monday to Friday: 8 a.m. - 4 p.m.
Weekends and holidays: closed