Irrigation Customers Moving to Monthly Billing

Beginning January 1, 2020 EPCOR's irrigation customers will begin receiving monthly irrigation bills. We'll no longer bill you for irrigation services twice a year. Your monthly bill will show the monthly administration fee, the energy charge and the delivery charge for the month based on the charges we receive from your wires service provider, FortisAlberta.

If there is a month where your consumption is zero, your bill will include outstanding balances from your last bill (if there are any) and the administration fee for the month.

Changing to monthly billing will have no influence on your annual charges as it is based on your consumption, rates and delivery charges.

Benefits of monthly billing

•  Ability to manage your bills on a monthly basis
• Combine your irrigation services and non-irrigation services on one account
• Gain better insight into consumption throughout the season
• Take advantage of our service options:
• Equal payment plan: allows you to pay a fixed amount each month for 11 months and a settle-up in the twelfth month. To sign up for our equal payment plan option, call our Customer Care Team at 310-4300 toll free in Alberta.
• Automatic withdrawal: authorize us to automatically deduct your EPCOR account balance each month from your back account or credit card. Simply print and complete the payment option form and mail the application to our office.
• Completed payment option forms can be mailed to
  EPCOR Customer Service
  2000 - 10423 101 St NW
  Edmonton AB T5H 0E8
• MyAccount: in the second half of 2020, irrigation customers will be able to use our online customer portal to manage their irrigation services.