Power
Water
Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
Manage your account online: Log in
Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
This information doesn't apply to your selected location (Edmonton). View the Customer Notices page for Edmonton or change your location.
Following a regular, routine inspection of our Ontario natural gas system, EPCOR has become aware of an issue with some of the gas lines in certain areas. There is no immediate risk to health or safety but we need to address this issue to ensure long-term system reliability.
We are taking steps to investigate and fix this issue as soon as possible. We will update you on our timelines and provide more information as it becomes available. Check back here for updates.
Our immediate priority is maintaining or restoring safe, reliable service. Unfortunately, fixing the issue will potentially be disruptive. We will do everything we can to minimize disruption. Should service be interrupted we will prioritize customers who have no other source of heat for winter.
If you smell rotten eggs, which is used to identify gas, or any other odours, please call our emergency line at 1-888-765-2256.
If you see worksite or work activity in your area, please maintain a safe distance.
We appreciate the patience of everyone affected as we work safely to deliver reliable natural gas service as soon as possible.
