Important Information about Past-Due Accounts

Important information about past-due accounts 

The last year has been unusually difficult for many people in our communities. To help customers facing financial hardship, EPCOR suspended water service disconnections and late fees for nonpayment over a year ago in March 2020. We also set up a COVID-19 Community Impact Relief Fund for local organizations providing essential services in our service territories.

Now, as normal business operations open back up in New Mexico, we're working with customers to address past-due payments. If your account is in arrears, it's important that you contact us to discuss flexible payment arrangements available to you. You may also be able to find help paying your bill from these resources:

• www.renthelpnm.org (for landlords and renters/tenants)
• 2-1-1 Helpline for Essential Community Services

We're here to help – and our goal is to work with customers to make sure all continue to have uninterrupted, high-quality services and no additional fees.

For those accounts that remain past due, we will need to restart our standard policy of service disconnections due to nonpayment on July 1, consistent with the New Mexico Public Regulation Commission's recent decision. If your water service is disconnected for nonpayment, you may also be liable for disconnection and/or reconnection charges.