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​EPCOR Natural Gas LP has applied to the Ontario Energy Board (OEB) to change its natural gas rates and other charges. If the application is approved as filed, residential customers and certain commercial customers will see the following changes to their natural gas delivery rates, effective January 1, 2020:

​Customer Classes ​Natural Gas Delivery Rate Impact
​Typical residential customer (using 1,780 cubic metres per year) ​Decrease of $5.24 per year
​General service rate 4 commercial customers (using 16,400 cubic metres per year) ​Increase of $78.16 per year
​Rate 5 interruptible contract customers (using about 170,000 cubic metres per year) ​Increase of $1,430.98 per year


Other customers, including businesses, may also be affected.

EPCOR Natural Gas Limited Partnership has also applied for approval of a rate plan to set natural gas distribution rates for the period January 2021 to December 2024. The rate plan is based on an OEB-approved formula that is tied to inflation and other factors intended to promote efficiency.

It is important to review the application carefully to determine whether you may be affected by these changes.

​Public meeting

The OEB is hosting a meeting on March 19, 2019 at East Elgin Community Complex, located at 531 Talbot Street West, Aylmer, Ontario at 6:30 p.m. to 8:30 p.m. (doors open at 6 p.m.)  so that you can:

  • Learn more about EPCOR Natural Gas Limited Partnership's costs and rate application.
  • Find out how the OEB will review the application.
  • Get involved and provide your comments about the application to the OEB.

All customers of EPCOR Natural Gas Limited Partnership are welcome to attend. General Service Rate 4 class of customers and Rate 5 Interruptible Contract customers are encouraged to attend the meeting. 

​Public hearing

The OEB will hold a public hearing to consider EPCOR's requests. At the end of this hearing, the OEB will decide what, if any, rate change will be allowed.

You have the right to information regarding this application and to be involved in the process.

  • You can review EPCOR Natural Gas Limited Partnership' application on the OEB's website now.
  • You can file a letter with your comments, which will be considered during the hearing.
  • You can become an active participant (called an intervenor). Apply by March 20, 2019 or the hearing will progress without your involvement and you will not receive any further notice of the proceeding.
  • At the end of the process, you can review the OEB's decision and its reasons on our website.

​Learn more

Our file number for this case is EB-2018-0336. To learn more about this hearing, find instructions on how to file letters or become an intervenor, or to access any document related to this case, please select the file number EB-2018-0336 from the list on the OEB website. You can also phone our Consumer Relations Centre at 1-877-632-2727 with any questions.

Related links

Cost of service application documents

​*These documents are Excel files. To view them, you need to have Excel software installed on your desktop or mobile device. You will also be asked to save the files to your device.

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