"For more than 125 years, EPCOR has been an essential part of building and supporting communities in Alberta, and we are deeply committed to delivering reliable services and assistance where it’s needed. At times like this, more than anything else, it’s important that we work collectively and make the right decisions for those who count on us.
The impacts of the COVID-19 pandemic are wide reaching, and many individuals and businesses have had their incomes disrupted. Unprecedented times call for unprecedented measures to support our communities and our customers. With this in mind, we are pleased to stand together with the Government of Alberta, the City of Edmonton, and others in the utilities sector, to ensure that residents have the assistance they need and can focus their minds on taking care of their health and the health of their families.
EPCOR will work with the City of Edmonton to extend the same assistance to customers with their water bills. Beginning Monday, March 23 we are asking Alberta customers who are experiencing financial hardship to contact us at 310-4300. We’re ready to defer their bill payments for 90-days, with no late fees or other charges. Our 3,700 employees remain committed to delivering uninterrupted water, energy and drainage services, and we’re also stepping up to ensure that our customers can focus on their health and well-being. This will give us all time to manage through the pandemic and look toward a solid and healthy recovery for everyone.”