Power310-9473Canmore
Water(403) 609-6400
Drainage
Natural Gas1-800-511-3447Canmore
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone (403) 609-6400
Hours of operation and mailing address
Effective immediately, EPCOR has lifted the mandatory ban on non-essential water use for Canmore, Deadman’s Flats, and Harvie Heights (commercial area). Residents in these areas can resume normal water use. The Town of Canmore and EPCOR would like to thank residents for working with us and complying with the ban. This reduction in water consumption was an important factor in helping bring water levels back up at the Grassi Reservoir. The reservoir has now been refilled and appropriate water levels in the reservoir can be maintained by the system.
EPCOR continues to assess the reasons for the drinking water system’s inability to fill the reservoir, but the following information has been confirmed:
EPCOR will be conducting ongoing tests on the system and initiating the appropriate steps to address any issues and return the system to optimum performance over the coming days. Drinking water remains safe to consume and normal water use can be resumed. The next update will be provided at the Canmore Town Council meeting on Tuesday, June 20th.
Media RelationsPhone: (780) 721-9001media@epcor.com
June 9, 2023 12:00 p.m.
Facilities that must use water to meet health code standards, such as hospitals and other health care providers and restaurants, are exempt from these measures. Businesses using water to deliver a product or service that is life sustaining for people, animals and plants, such as greenhouses or food manufacturers, are also exempt.
Due to hot temperatures and an increase in demand, water levels in the Peaks of Grassi reservoir are below 50 per cent. EPCOR is asking for reduced water use until reservoir levels are above at least 60 per cent, which could take until Monday at the earliest.
Tap water remains safe to drink and use at this time. Efforts to balance pressures across the water system may stir up sediment in the pipes, which may result in cloudy water at the taps. Residents are advised to run their taps for a short time to clear the sediment.
Permitted essential water use includes water for drinking and household use such as cooking or personal cleaning. Residents are also asked to take short showers instead of baths, hand wash dishes, reduce frequency of toilet flushing and turn off the tap while brushing teeth or shaving.
Every drop in water saved helps as we work to ensure enough water and water pressure is available for firefighting and for the provision of clean drinking water. Learn ways to reduce your consumption and conserve water inside or outside your home.
Failure to follow these measures will result in residents first being informed of the situation and, if cooperation is not met, water service could be disconnected. Members of the public who have questions about these measures can contact EPCOR at (403) 609-6400.
(403) 609-6400
Media RelationsPhone: (780) 721-9001media@epcor.com
