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Contact information

e911_emergency

Emergencies

Power (FortisAlberta)
Phone: 310-9473

Water
Phone: 403-609-6400

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

water_drop

Water customer service

Phone: 403-609-6400

Hours of operation
Monday to Friday: 8am-5pm
Weekends & stat holidays: closed

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

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Contact information

e911_emergency

Emergencies

Power (FortisAlberta)
Phone: 310-9473

Water
Phone: 403-207-4503

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

water_drop

Water customer service

Phone: 403-207-4503

Hours of operation
Monday to Friday: 8am-5pm
Weekends & stat holidays: closed

Water billing (City of Chestermere)
Phone: 403-207-7071

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Water service mailing address

Mailing address
EPCOR
P.O. Box 271
Chestermere, AB T1X 1K8

Delivery address
240 Merganser Drive
Chestermere, AB T1X 1K9
(Couriers MUST have a contact number written on the box)

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

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Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Start or move power, water and natural gas services
Set up automatic withdrawals
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View your statement online
Update your personal information

Don't have an account? Register here

Contact information for Edmonton customers

e911_emergency

Emergencies

Power, Water, Drainage (EPCOR)
Phone: 780-412-4500

Natural Gas (ATCO Gas)
Phone: 780-420-5585

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:30 p.m.
Sunday: closed
Stat holidays: closed
See below table for observed holidays.

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Start or move power, water and natural gas services
Set up automatic withdrawals
Sign up for ebill
View your statement online
Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta)
Phone: 310-9473

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Start or move power, water and natural gas services
Set up automatic withdrawals
Sign up for ebill
View your statement online
Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta)
Phone: 310-9473

Water
Phone: 1-855-835-1212

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

water_drop

Water customer service

Billing and account issues
Phone (Kananaskis Improvement District): 403-591-7774

Water and wastewater project/service inquiries
Phone: 1-855-835-1212
Email: etproject@epcor.com

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Start or move power, water and natural gas services
Set up automatic withdrawals
Sign up for ebill
View your statement online
Update your personal information

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Power (FortisAlberta)
Phone: 310-9473

Water
Phone: 403-934-9440

Natural Gas (ATCO Gas)
Phone: 1-800-511-3447

bolt

Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

water_drop

Water customer service

Phone: 403-934-9440
Fax: 403-934-0085

Hours of operation
Monday to Friday: 8am-4:30pm
Weekends & stat holidays: closed

mail

Power service mailing address

EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Start or move power, water and natural gas services
Set up automatic withdrawals
Sign up for ebill
View your statement online
Update your personal information

Don't have an account? Register here

Contact information

support_agent

Customer service

Phone: 310-4300
Toll Free: 1-800-667-2345

Hours of operation
Monday to Friday: 8am–7pm
Saturday: 8am-4:30pm
Sunday & stat holidays: closed

mail

Mailing address

Bill payments
EPCOR
P.O. Box 500
Edmonton, AB T5J 3Y3

Correspondence
EPCOR
2000-10423 101 Street NW
Edmonton, AB T5H 0E8

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

How can we help?

e911_emergency

Water emergencies

24 Hours
Phone: 250-954-5337

support_agent

Customer service

Phone: 250-951-2460
Email: frenchcreek@epcor.com

Hours of operation
Monday to Friday: 8am–4:30pm
Weekends & stat holidays: closed

mail

Mailing address

EPCOR
#10-D Pine Tree Centre
1343 Alberni Highway
Parksville, BC V9P 2B9

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Choose your region

location_pin

Select a region

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Pay via credit card or automatic withdrawal
Access past bills
View your statement online
Track your natural gas usage
Update your personal information

Contact information

e911_emergency

Emergencies

Phone: 519-773-5321
Hours: 24 hours

support_agent

Customer service

Phone: 519-773-5321
Email: gas@epcor.com

Hours of operation
Monday to Friday: 8am–4pm
Saturday, Sunday & stat holidays: closed

mail

Mailing address

EPCOR
39 Beech St E
Aylmer, Ontario N5H 3J6

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Pay via credit card or automatic withdrawal
Switch to online billing
View your statement online
Access past bills

Don't have an account? Register here

Contact information

e911_emergency

Emergencies

Phone: 705-445-1800
(after-hours: select option 7)

support_agent

Customer service

Phone: 705-445-1800
Email:
customercare.ontario@epcor.com

Hours of operation
Monday to Friday: 8:30am-4:30pm
Saturday, Sunday & stat holidays: closed

mail

Mailing address

EPCOR
43 Stewart Road
Collingwood, Ontario L9Y 4M7

Observed holidays	Date
New Year's Day	Thursday, January 1, 2026
Family Day	Monday, February 16, 2026
Good Friday	Friday, April 3, 2026
Easter Monday	Monday, April 6, 2026
Victoria Day	Monday, May 18, 2026
Canada Day	Wednesday, July 1, 2026
Heritage Day	Monday, August 3, 2026
Labour Day	Monday, September 7, 2026
National Day for Truth and Reconciliation	Wednesday, September 30, 2026
Thanksgiving	Monday, October 12, 2026
Remembrance Day	Wednesday, November 11, 2026
Christmas Day	Friday, December 25, 2026
Boxing Day	Monday, December 28, 2026

Log in to My Account

Manage your utility services and account effortlessly with our 24/7 self-serve online portal:

Pay via credit card or automatic withdrawal
Access past bills
View your statement online
Track your natural gas usage
Update your personal information

Contact information

support_agent

Customer service

Contact us for assistance, construction updates or inquiries.

Phone: 1-888-765-2256
Email: gasapp@epcor.com

Find out if or when natural gas service is available in your area.

mail

Mailing address

EPCOR
825 Lake Range Drive
Kincardine, ON N2Z 0B3

Contact us in Canada

Customer service contact information

Alberta

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Emergencies

Power customer service

Water customer service

Power service mailing address

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Emergencies

Power customer service

Water customer service

Power service mailing address

Water service mailing address

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Contact information for Edmonton customers

Emergencies

Customer service

Mailing address

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Emergencies

Customer service

Mailing address

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Emergencies

Power customer service

Water customer service

Power service mailing address

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Emergencies

Power customer service

Water customer service

Power service mailing address

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Customer service

Mailing address

British Columbia

How can we help?

Water emergencies

Customer service

Mailing address

Ontario

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Emergencies

Customer service

Mailing address

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Emergencies

Customer service

Mailing address

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Customer service

Mailing address