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​Did you know that homeowners are responsible for utility service line repairs on their property and that the Town of Strathmore is responsible for the pipes leading up to the property line and the water meter itself?

If you are experiencing issues with the water or sewer service in your home, we have some tips on how you can determine where the problem may be coming from and the actions you need to take to fix the problem.

Problems with water pressure

Low water pressure (low flow) is when fixtures in your home have reduced water flow.  When this occurs there are several steps you can take to determine the cause and next steps.

  1. Determine whether or not all faucets in your home have low water pressure.  Checking each faucet will help to isolate the location of the issue
  2. If only one faucet is affected, remove the aerator/screen and check the water pressure again
  3. If only your hot water faucets are experiencing low water pressure, check your hot water heater.  Check the shut off valve on the cold water line that enters the tank from the top, if the valve is slightly turned towards the off position, this can restrict the flow causing low water pressure
  4. Check your water softener or osmosis system to ensure that all shut off valves leading to and around your system are open
  5. If you are unable to isolate a cause in your home, call you neighbor to determine if they are experiencing the same low water pressures
  6. Check your main shut off valve to ensure that it is fully open

If you are unable to determine the source of the issue, then please contact us.  We can help to determine if your issues require a plumbing contractor.

Sewer line back-ups

Blockages in sewer lines can occur within the Town's main line (out in the street) or a secondary drain line (branch line) within the homeowner's property.  If a blockage is in a main line then it affects the whole drainage system (can affect entire neighborhoods) and if it happens in a secondary line it is isolated to one area.  For example if your bathroom sink drains but backs up into your bathtub or shower, and your toilet flushes without any issues, then your secondary line is blocked (internal plumbing).  You would recognize a sewer line back up if the water flushed from your toilets or drained from your sinks pools around your floor drain.

You have a sewer back up if:

  • there is water backing up out of a drain and/or toilet,
  • water is pooling around your floor drain in the basement,
  • water is draining slowly from sinks, tubs or showers, or
  • you have gurgling sounds coming from a drain.

If you are unable to determine a possible cause for the sewer backup in your home, please contact us.  We can help you determine if a plumber or sewer contractor is needed.