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Power (Fortis Alberta): 310-9473
Water: 1-855-835-1212
Natural Gas (ATCO Gas): 1-800-511-3447

​Power customer service

Phone: 310-4300
Toll Free: 1-800-667-2345
Email: Submit our online form

Hours of Operation
Monday to Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 4:30 p.m.
Sunday & statutory holidays: closed

Mailing Address
P.O. Box 500
Edmonton, AB T5J 3Y3

​Water customer service

Billing and Account Issues
Phone (Kananaskis Improvement District): 403-591-7774

Water and Wastewater Project/Service Inquiries
Phone: 1-855-835-1212