Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
Opening an EPCOR account to get service takes just a few steps. Here's what you need to do.
who we are and what we do.
No. Like our regulated water and wastewater services, rates for natural gas are regulated and require an application to the Railroad Commission of Texas to be adjusted. You will continue to pay the rates that are in effect today.
Starting in November 2018, your bill will come from EPCOR. You'll receive information about EPCOR's customer care and billing services by mail, walking you through any steps you may need to take during the transition.
Yes. And you'll also have a variety of other convenient ways to pay your bill: online, by mail, in person at our Pinehurst office, by AutoPay, or over the phone at
1 (866) 601-3507.
No, it will stay the same as it is today
If you normally pay with Automatic Withdrawal ("AutoPay"), no action is required from you. Going forward, the payee on your bank statement will read "EPCOR".
Yes, but you'll need to update your payment information to make your payments to EPCOR, not to Hughes Natural Gas.
Our goal is to make your transition as seamless as possible. If you have any questions or concerns about your natural gas bill or account, you can reach our Customer Care team at
1 (800) 383-0834 or