Power
Water
Drainage
Natural Gas
After-Hours Emergencies
Phone: 1-800-383-0834
Customer Service
Phone: 1-800-383-0834Email: myepcorgas@epcor.com
Other contact information
The Information on this Page Applies to:
The last year has been unusually challenging for many people in our communities. To help customers facing financial difficulty, EPCOR suspended natural gas service disconnections and late fees for non-payment in March 2020. We also set up a COVID-19 Community Impact Relief Fund for local organizations providing essential services in our service territories.
Please contact our Customer Care team at 1-800-383-0834 or myepcorgas@epcor.com to learn more.
Now, with normal business operations opening up in Texas, we're working with customers to address past-due payments. If your account is in arrears, it's important that you contact us to discuss flexible payment arrangements available to you.
We're here to help – and our goal is to work with customers to make sure all continue to have uninterrupted, high-quality service and no additional fees.
For those accounts that remain past due, we will need to restart our standard policy of service disconnections due to non-payment on July 1.