PHOENIX—February 17, 2021—With many families and individuals still experiencing financial impacts from the COVID-19 pandemic, EPCOR USA (EPCOR) has extended its program to help Arizona customers with monthly bill credits into 2021.
The COVID-19 bill credit program was set up in 2020 for residential customers who have been hospitalized or lost employment due to the pandemic. These customers can receive a $10 discount on monthly water and/or wastewater bills, and those who receive both water and wastewater service from EPCOR can receive discounts for both services for a total discount of $20 per month.
The program is available in all of EPCOR's Arizona service districts, including the newly-acquired San Tan water and wastewater districts.
EPCOR's Director of Customer Operations, Sarah Skaggs, said, "We recognize that recovering from the pandemic is a marathon, not a sprint. Our COVID relief program is easy to access and we're here every day to walk through the process by phone. We encourage anyone who needs a little extra help to get in touch with us."
EPCOR also has payment plans and a low-income discount for customers who may not qualify for the COVID-19 relief program but are having trouble paying their bills – as well as bill discounts for disabled veterans and deployed military members. Customers can learn more about these options by contacting EPCOR at
1 (800) 383-0834 or visit our customer assistance page.
For further information, please contact:
Director, Public & Government Affairs
EPCOR USA Inc.
Office: (623) 445-2424
Cell: (602) 390-5662
About EPCOR USA
EPCOR is among the largest private utilities in the Southwest and the largest in Arizona, providing water, wastewater and natural gas service to approximately 780,000 people across 42 communities and 18 counties in Arizona, New Mexico and Texas. With corporate offices in Phoenix, EPCOR employs approximately 425 people.