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​​Wondering about your winter bills?

You may notice that the usage (volumetric) fee on your winter bills can be higher than usual. Why the uptick?

Natural gas utilities regulated by the Railroad Commission of Texas use a Weather Normalization Adjustment, or WNA, to stabilize the effect unusually warm or cold weather can have on your bills. WNA adjusts your bill for the difference between the actual weather and normal weather patterns during the winter heating season, between December and February. The volumetric fee related to how much natural gas you use is lowered when weather is colder than normal or raised if it's warmer than normal.

If you still have questions about your bill, give us a call at 1 (800) 383-0834. We're happy to help.​​​