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Phone: (250) 954-5337Call us 24/7.
Phone: (250) 951-2460Email: frenchcreek@epcor.com
Other contact information
Monday to Friday: 8 a.m. - 4:30 p.m.Weekends and stat holidays: closed
The Information on this Page Applies to:
Natural gas service is good for the environment, but it takes a lot to get it from its source to your home or business. Whether you're warming up the furnace or cooking dinner for your family, we're focused on making sure your service is safe and reliable.
Rates for your gas service are set by the Railroad Commission of Texas (RRC) after a thorough and careful review of what it costs to provide your service. New rates were effective with the January 2021 billing cycle.
The colder it gets, the more natural gas is used and today that means that winter bills can be significantly higher than during other times of the year. Rates fluctuate, depending on the price to purchase the natural gas we deliver to you.
A lot goes into delivering your natural gas service – from buying the gas itself to the pipelines that deliver it and the daily maintenance and operations of the entire system to make sure it stays safe and reliable. As part of this rate review, the different companies that work together to provide your natural gas service – all owned by EPCOR – were combined as one. Combining them helps customers, lowering the pipeline delivery portion of the cost by $3.41 (per Mcf), helping to offset increases to other operating costs.
Another important factor in your natural gas service is the cost of purchasing gas, which is separate from the delivery cost. Gas prices fluctuate month to month – you will continue to see any changes to the price of buying your gas adjusted on your bill on a monthly basis.
$1.1415
*Average Monthly Usage Ccf is as follows: Residential (47 Ccf); Residential Secondary (14 Ccf); Commercial (394 Ccf); Public Authority (119 Ccf)
Phone: 1-800-383-0834Email: mynaturalgas@epcor.com