Sign Up Details

We'll notify you before construction begins on your street and on your property. Here are a few things you'll need to know when that time comes. 

  Installing your gas line and meter​

Clear a path to your gas meter

We recommend that you refrain from planting a garden or adding other landscaping features close to your gas meter location before the meter is installed. If you have existing plants, trees or shrubs that are on the marked path to your gas meter, we ask that you remove them prior to construction. Our crew will need access to the area to potentially dig a trench from the gas main on the street to your property gas meter.

Note: EPCOR will restore lawns that were disturbed as part of construction with grass seed or sod.

Gas service and meter installation

One to three weeks before we install the gas line, utility companies will be on your property to locate their underground services to ensure our installation process is safe and efficient. Please ensure that the marks, flags and stakes are not moved or tampered with before we install the gas line. Once the gas line is installed, it may be a few days before the gas meter is installed on your property.

  Starting your natural gas service

Gas meter operation ​and appliance inspection

Once construction is complete, EPCOR and your HVAC contractor will arrange a final site visit to turn on your meter and inspect and light your natural gas equipment or appliances. You will need to be at the property during this site visit. If all of your appliances or equipment have not arrived by this time, the HVAC contractor can return at a later date to light the rest of them.

Note: Your HVAC contractor is responsible for installing inside piping, equipment/appliances and a gas line out to the gas meter. The HVAC contractor should notify EPCOR when it's time to turn on the gas meter and inspect the equipment/appliances that are ready to use natural gas.

The deadline to apply for natural gas service to begin this year has passed. You may submit your application to be added to our 2023 construction schedule.​

What we'll need to get started

1. Your name.
2. Your phone number.
3. Your mailing and/or legal land address.
4. The date you require service.

Signing up is easy, if your property already has a natural gas line.

Moving into a home that already has Natural Gas

Start billing by contacting one of our Customer Service Consultants at (519) 773-5321 or fill out our Gas Service Application form and submit it to gas@epcor.com.

Moving into a home without Natural Gas

Many properties in the EPCOR area have natural gas main lines already running in front of the property, but not all. Follow these steps to get a service line installed or contact our office for instructions.

Natural Gas Commodity

This is the fuel burned by your appliances. Customers have a commodity purchase choice for their Natural Gas Commodity rate. You may:

• Receive EPCOR System gas customer commodity rate. This customer is referred to as a System Gas customer.
• Sign a contract with an energy retailer for a fixed commodity rate. A customer serviced by a retailer is referred to as a Direct Purchase Customer.

Your commodity rate depends upon the commodity purchase choice you have made. If you have not signed a contract with an energy retailer you are automatically billed as a System Gas customer.