Sign Up Details

Begin the sign-up process before 2020 construction begins

Make sure your home is connected to the natural gas distribution system by applying before construction begins in your community. To do this, just follow the steps below or give us a call at 1 (888) 765-2256

1. Calculate your savings

You can use our online calculator to get an estimate of how much you can save annually for your situation by switching to natural gas.

2. Sign up, finish your application and select your HVAC

Once you have completed the calculator you will be promted to sign up for services and book an HVAC professional to visit your home. An HVAC professional will be able to tell you where your connection should best come in and even help you finish your application.

You can find accredited contractors on the Heating, Refrigeration and Air Conditioning Institute (HRAI) of Canada's website.

3. Site Visit

EPCOR will send an expert to your home to check the site location and submits that information back to EPCOR to get utility locations
verified and marked. Our Gas Technician will visit your property to:

Determine the pathway and size of the gas line from the street to your property.
Determine the location of the gas meter on your property (as you noted on your Meter Size and Location Request form).
Measure the distance from your property line to the proposed meter location.
Take pictures for construction and installation records.
Place a mark or sticker where the meter will be placed on your property foundation. Please do not move or tamper with this mark.

You do not have to be present for this visit.

Note: Installation from the distribution system to the meter up to a maximum of 30 meters from your property line will be completed at no cost. Gas line installations that are greater than 30 meters will be charged a fee of $30 per meter and this fee will appear as a line item on your first natural gas bill.

4. Construction, inspection, and Light!

EPCOR will arrange for the construction to start. In the meantime you can have HVAC connect all your appliances. When HVAC is done connection your first appliance, EPCOR arranges a final inspection and opens up your connection so you can start using natural gas.

We'll notify you before construction begins on your street and on your property. Here are a few things you'll need to know when that time comes.

Installing your gas line and meter

Clear a path to your gas meter

We recommend that you refrain from planting a garden or adding other landscaping features close to your gas meter location before the meter is installed. If you have existing plants, trees or shrubs that are on the marked path to your gas meter, we ask that you remove them prior to construction. Our crew will need access to the area to potentially dig a trench from the gas main on the street to your property gas meter.

Note: EPCOR will restore lawns that were disturbed as part of construction with grass seed or sod.

Gas service and meter installation

One to three weeks before we install the gas line, utility companies will be on your property to locate their underground services to ensure our installation process is safe and efficient. Please ensure that the marks, flags and stakes are not moved or tampered with before we install the gas line. Once the gas line is installed, it may be a few days before the gas meter is installed on your property.

Starting your natural gas service

Gas meter operation and appliance inspection

Once construction is complete, EPCOR and your HVAC contractor will arrange a final site visit to turn on your meter and inspect and light your natural gas equipment or appliances. You will need to be at the property during this site visit. If all of your appliances or equipment have not arrived by this time, the HVAC contractor can return at a later date to light the rest of them.

Note: Your HVAC contractor is responsible for installing inside piping, equipment/appliances and a gas line out to the gas meter. The HVAC contractor should notify EPCOR when it's time to turn on the gas meter and inspect the equipment/appliances that are ready to use natural gas.

What we'll need to get started

Your name.
Your phone number.
Your mailing and/or legal land address.
The date you require service.

Signing up is easy, if your property already has a natural gas line.

Moving into a home that already has Natural Gas

Start billing by contacting one of our Customer Service Consultants at (519) 773-5321 or fill out our Gas Service Application form and submit it to gas@epcor.com.

Moving into a home without Natural Gas

Many properties in the EPCOR area have natural gas main lines already running in front of the property, but not all. Follow these steps to get a service line installed or contact our office for instructions.

Natural Gas Commodity

This is the fuel burned by your appliances. Customers have a commodity purchase choice for their Natural Gas Commodity rate. You may:

Receive EPCOR System gas customer commodity rate. This customer is referred to as a System Gas customer.
Sign a contract with an energy retailer for a fixed commodity rate. A customer serviced by a retailer is referred to as a Direct Purchase Customer.

Your commodity rate depends upon the commodity purchase choice you have made. If you have not signed a contract with an energy retailer you are automatically billed as a System Gas customer.