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​How rates are set

Our rates reflect the costs to provide natural gas service and maintain the distribution system. We will work carefully to ensure new rates are fair and affordable while still addressing operational requirements and supporting investment that will allow us to continue to provide safe natural gas and reliable service to the community.

Gas commodity

As an EPCOR customer, you pay the same price as we do for natural gas. In Ontario, utilities do not earn a profit from the sale of natural gas.

The Ontario Energy Board (OEB) sets the rates four times a year for the gas you use based on the commodity price of natural gas on the market. Market prices change due to supply and demand, as well as weather.

Every three months, we will request approval from the OEB to adjust rates to reflect customer consumption and the market price of gas from the previous quarter. Rates could increase if the previous rate did not cover the actual market price of gas or could decrease to credit customers if the market price was lower than expected. You will receive notice of these Quarterly Rate Adjustment Mechanisms (QRAM) with your monthly bill.

Gas distribution

The OEB also approves the rates EPCOR charges to deliver natural gas to our customers. These charges include the costs to store natural gas at the Dawn Hub in southwestern Ontario, transport gas to your home or business and to build, operate and maintain the system.

Rate classes and charges

Your EPCOR bill details the charges related to your natural gas services. To learn more about what the individual line items on your bill mean, visit understanding your bill.

Each year EPCOR will file an application with the Ontario Energy Board for approval of the next year's rates.

The rates below are effective September 1, 2020

Rate 1: Residential, Commercial and Small Agricultural (General firm service)

This is the general service class that includes most customers. The majority of EPCOR's customers are Rate 1, including residential, commercial and small agricultural. There are no contracts and the rate does not fluctuate for time of year. View a sample bill.

​Charges ​Rates
​Monthly fixed charge (1) ​$26.38
Delivery charges ​

​   First 100 m3 per month

​27.1967¢ per m3

​   Next 400m3 per month

​26.6610¢ per m3

​   Over 500 m3 per month

​25.8735¢ per m3
Upstream charges ​
​   Upstream recovery charge ​1.4740¢ per m3
​   Transportation and storage charge ​2.6982¢ per m3
​Rate rider for delay in revenue recovery
(effective for 10 years ending December 31, 2028)
​1.6330¢ per m3
​Federal carbon charge (if applicable) ​5.8700¢ per m3
​Gas supply charge ​11.5114¢ per m3
(1) Aggreated within Monday Fixed Charge is the amount of one dollar per month in accordance with Bill32 and Ontario Regulation 24/19
Rate 6: Large Volume (Large volume general firm service)

​This class is for large volume customers that use more than 10 000 m3 per year. These customers use gas year round. View sample bill.

​Charges ​Rates
​Monthly fixed charge (1) ​$104.53
Delivery charges ​

​   First 1000 m3 per month

​25.0897¢ per m3

​   Next 6000 m3 per month

​22.5807¢ per m3

​   Over 7000 m3 per month

​21.4516¢ per m3
Upstream charges ​
​   Upstream recovery charge ​2.9200¢ per m3
​   Transportation and storage charge ​5.6413¢ per m3
​Rate rider for delay in revenue recovery
(effective for 10 years ending December 31, 2028)
​0.9090¢ per m3
​Federal carbon charge (if applicable) ​5.8700¢ per m3
​Gas supply charge

​11.5114¢ per m3

(1) Aggreated within Monday Fixed Charge is the amount of one dollar per month in accordance with Bill32 and Ontario Regulation 24/19
Rate 11: Large Volume Seasonal Service

​This class is designed for seasonal customers who use more than 10 000 m3 during the period of May 1 through December 15. There is no contract but the rates fluctuate depending on the time of the year. View a sample bill.

​Charges ​Rates
​Monthly fixed charge (1) ​$208.06
Delivery charges ​

​   First 100 m3 per month

​15.5849¢ per m3
Upstream charges ​
​   Upstream recovery charge ​0.0352¢ per m3
​   Transportation and storage charge ​1.8166¢ per m3
​Rate rider for delay in revenue recovery
(effective for 10 years ending December 31, 2028)
​0.5524¢ per m3
​Federal carbon charge (if applicable) ​5.8700¢ per m3
​Gas supply charge ​11.5114¢ per m3
(1)Aggregated within Monthly Fixed Charge is the amount of one dollar per month in accordance with Bill 32 and Ontario Regulation 24/19.
Rate 16: Special Contracted Customers (Contracted Firm Services)

​This is a contracted rate class designed for customers who are connected directly to EPCOR's natural gas High Pressure Steel System and have a daily demand of at least 2739 m3. View a sample bill.

​Charges ​Rates
​Monthly fixed charge (1) ​$1523.50
Delivery charges ​

​   Per m3 of contract demand

​103.8486¢ per m3
Upstream charges ​
​   Upstream recovery charge per m3 of contract demand ​14.2434¢ per m3
​Transportation and storage charge ​¢ per m3of contract demand
​   Transportation from Dawn ​18.2999¢ per m3
   Transportation from Kirkwall ​11.8480¢ per m3
   Transportation from Parkway ​11.8480¢ per m3
​Rate rider for delay in revenue recovery
(effective for 10 years ending December 31, 2028)
​0.0601¢ per m3
​Federal carbon charge (if applicable) ​5.8700¢ per m3

(1)Aggregated within Monthly Fixed Charge is the amount of one dollar per month in accordance with Bill 32 and Ontario Regulation 24/19.

View Rate 16 Terms and Conditions.

Conditions of service

Learn more about our terms and conditions.

View terms and conditions

Regulatory and customer notices

View our latest rate application.

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