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Contact us

Concerned you have a leak?
Give us a call - we're here 24/7.

Ph: 1-800-383-0834
Email: myepcorgas@epcor.com

Our number one priority is safety for our customers and community.

While natural gas is one of the safest fuels, small gas leaks can still occur. Knowing how to detect a leak can help reduce risks to people and property.

3 ways to help you determine if you have a natural gas leak

Smell it

In its pure state, natural gas has no smell. As a safety precaution, a scent called butyl mercaptan is added. This substance smells like rotten eggs or sulphur so that even the smallest leaks can be detected.

See it

Natural gas is clear and colorless, but can leave visible signs of a leak including patches of dead vegetation, blowing dust from holes in the ground, bubbles in wet or flooded areas, or even flames. In some cases, spotting vapors or ground frosting can suggest a high-pressure leak.

Hear it

A hissing or roaring noise along the right-of-way of a pipeline can indicate a natural gas leak.


​ What to do if you suspect or detect a natural gas leak INDOORS:

  • Leave the building immediately.
  • Keep all windows and doors closed.
  • Don't use anything that could create static or a spark – including light switches, lighters, matches, cigarettes, or even a phone.

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What to do if you suspect or detect a natural gas leak OUTDOORS:

  • Keep clear of the area where you suspect a leak, preferably moving upwind.
  • Don't start any motors or motor vehicles near the area of the suspected leak.
  • Don't use lighters or matches, and do not smoke.
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​Tips for staying safe around natural gas

  • Don't store flammable materials near natural gas-fired appliances.
  • Make sure your water heater is set to a safe temperature – if the temperature is too high, it can be a scalding hazard.
  • If your home or business was built after 1990, or if you've had work done to the natural gas system, corrugated stainless steel tubing (CSST) may have been installed. If lightning strikes a structure containing improperly installed CSST, the lightning will travel along the structure's natural gas piping and could cause a leak or fire. Have a licensed professional inspect your building or home for CSST to ensure that it is bonded and grounded properly.

​Carbon mono​​​​xide

Natural gas has a safety record that’s second to none and there are strict codes that govern the installation and operation of natural gas equipment and appliances. While well-maintained equipment can operate safely for many years, wear and malfunctions can increase the risk of CO entering your home. 

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