Power
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Drainage(780) 412-4500
Natural Gas1-800-511-3447Edmonton
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Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
Occasionally, natural gas meters can malfunction. Help us to detect problems with your meter early by monitoring your natural gas bills for changes in consumption. Please contact us if your reading appears different (markedly lower or higher) from your usual consumption.
The meter is the main emergency shutoff and must be easily accessible for service and for the meter readers who will come to your property to read gas meters on a monthly basis. Gas meters are usually located outside of the building and it is important for you ensure that your meter is accessible for reading and service at all times, not behind a building, locked gate, bushes, or other obstruction.
Having easy access to your meters ensures that we:
Dogs pose the greatest safety risk to our meter readers. They can be territorial and often try to protect their property from an intruder. If you have a dog, big or small, please make sure that it is properly secured or restrained sufficiently away from the meter.
It's important to keep snow and ice from building up on your gas meter. Although these devices are designed for outdoor use, gas meters need to vent. If ice or snow builds up around your gas meter and prevents it from venting, the gas buildup could be forced back into the house having potentially dangerous consequences.
Here are some tips for keeping your gas meter and equipment safe and accessible in the winter:
If you have a problem with ice or snow buildup on your gas meter equipment or suspect a problem, please call us at 1 (888) 765-2256.
Your meter reader will:
If you have a problem with ice or snow buildup on your gas meter equipment or suspect a problem, please call us at (519) 773-5321.