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We’re committed to keeping you informed about changes to your natural gas bill so you can plan ahead with confidence.
As a regulated utility, EPCOR is allowed to recover the actual cost of purchasing gas and related transportation expenses—without any mark-up or profit. These rates are based on forecasted costs and are reviewed regularly by the Ontario Energy Board to ensure they align with actual market conditions.
*Note: Transportation costs refer to the cost of getting gas into the system. Delivery costs refer to the cost of getting gas to your property.
We value your trust and are committed to providing clear and accurate information. If you have any questions about these rate changes or any other aspect of your bill, please contact us. Our customer service team is ready to assist you at 1-888-765-2256.
Thank you for choosing natural gas as your energy source.
Adding a valid email address and phone number to your account ensures EPCOR can provide you with timely notices and information relevant to your service.
Updating your information is simple. Complete your account profile for each property where you currently receive natural gas service from EPCOR.
Once we receive your updated information, EPCOR Customer Care will verify your details and add them to your account.