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Important information f​​or natural gas customers


​Calling all weekend warriors!

If your weekend yard work includes anything from digging for fence posts to foundation repairs, remember to get your utility locates from Ontario One Call ahead of time.

Sinking a shovel into the ground could result in serious injury, widespread service disruptions and costly repairs and under Ontario regulations, you could be held liable for all of it.

It's free. It's easy. It's the law.

​​

​Ways to pay your bill  

Did you know there are a number of ways you can pay your EPCOR bill? Find the one that works best for you:

  • Automatic withdrawal: easily have the monthly amount automatically deducted from your bank account by signing up for our plan.
  • Credit card: log into EPCOR’s My Account to make a one-time payment with your Visa or MasterCard.
  • Through your bank: use your bank’s online or telephone system or visit a branch to make a payment using the ATM or by speaking with a teller.
  • By mail: use the pre-addressed envelope included with your bill statement and mail it along with your payment.
  • Drop box at our office: use the quick drop payment slot at our office.

Looking to switch how you pay your monthly bill? Log into My Account  to change your billing preferences.

Sign up for My Account

EPCOR's My Account online system allows you to manage your account at any time, from anywhere, for free.

With My Account, you'll be able to

  • Have your monthly bill emailed to you​
  • Pay via credit card or automatic withdrawal
  • Review past bills online
  • Print copies of your bills, as needed
  • Track and compare your energy consumption monthly and annually​

Sign up today

​Calling all weekend warriors!

If your weekend yard work includes anything from digging for fence posts to foundation repairs, remember to get your utility locates from Ontario One Call ahead of time.

Now that natural gas is present in the community, just sinking a shovel into the ground could result in serious injury, widespread service disruptions and costly repairs and under Ontario regulations, you could be held liable for all of it.

It's free. It's easy. It's the law.

​​

Construction in the Municipality of Kincardine

Construction has resumed in the Municipality.

You can expect to see construction activity s​imilar to the last two years as we locate underground utilities and install service lines on properties so customers can begin using natural gas. This may result in further restoration work in your neighborhood at the end of the construction season.

Learn more about the construction proces​s​​

Call before you clear a sewer backup

To keep everyone safe, ensure that you or your plumber contact Ontario One Call before attempting to clear a plugged sewer with any mechanical equipment.

In rare instances, a gas line is installed within a sewer line, which is known as a cross bore. If a cross bore is struck while a sewer backup is being cleared, it could cause natural gas to leak into your property or the sewer system, potentially leading to personal injury or an explosion.​​

Take these steps to manage a sewer backup






​Proud to s​​upport ​Kincardine Pride Festival

On June 25, celebr​​ate LGBTQ2+ diversity at the family friendly Pride Parade and Celebration in downtown Kincardine. We’re proud to be a top level sponsor of this annual event that promotes awareness, respect and dignity of gender-diverse people. 

Learn more about the Kincardine Pride Festival