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Important information for natural gas customers

Changes to natural gas rates starting October 2021

On all bills rendered by EPCOR on or after October 1, 2021, the price we charge for the gas commodity and transportation portion of your bill will be increasing by $0.022277 per cubic meter to $0.134787 per cubic meter. The Ontario Energy Board has approved this change to reflect the prices that EPCOR expects that it will be paying to its gas suppliers through to the end of September, 2022. On your gas bill this cost is on the line entitled “Gas Commodity." Learn more

Changes to natural gas rates starting October 2021

On all bills rendered by EPCOR on or after October 1, 2021, the price we charge for the gas commodity and transportation portion of your bill will be increasing by $0.027486 per cubic meter to $0.160543 per cubic meter. The Ontario Energy Board has approved this change to reflect the prices that EPCOR expects that it will be paying to its gas suppliers through to the end of September, 2022. On your gas bill this cost is on the line entitled “Gas Commodity." Learn more.

Fire prevention week

October 3-9 is Fire Prevention Week and this year's campaign wants you to “learn the sounds of fire safety." Knowing what to do when an alarm sounds will keep you and those around you safe.

Carbon monoxide alarms

While natural gas is a safe, reliable fuel, follow these tips to keep your home safe:

  • Test carbon monoxide (CO) alarms each month and replace batteries every year.
  • Use an alarm that meet the needs of all your family members, including those with sensory or physical disabilities.
  • Have fuel-burning appliances inspected annually by a TSSA Technician
  • Keep outside vents for furnaces, fireplaces, water heaters and clothes dryers clear of debris, snow and ice.

CO alarm sounds:

  • A continuous set of four loud beeps means carbon monoxide is present in your home. Go outside and call 911.
  • A single chirp every 30 or 60 seconds means the battery is low and must be replaced.
  • If you replace the battery and it continues to chirp, the alarm is at the end of its life and must be replaced.
  • Carbon monoxide alarms also have “end of life" sounds that vary depending on your alarm model. These sounds mean it is time to get a new alarm. Search the brand and model online to learn more about your model's sound.

Learn more about preventing carbon monoxide in your home.

Wrapping up your list of outdoor chores?

Be sure to contact Ontario One Call ahead of time to locate underground utilities on your property.

Sinking a shovel into the ground could result in serious injury, widespread service disruptions and costly repairs and under Ontario regulations, you could be held liable for all of it.

Call before your dig: It's free. It's easy. It's the law.

​Resto​ration and construction in the Municipality of Kincardine

Construction and restoration will continue in parts of the Municipality until the end of the construction season. Learn more about what you will see as we connect more customers to natural gas service and restore areas that were disturbed by construction.

If you have any concerns about your restored property, please contact us at 1 (888) 765-2256. ​