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Phone: 1-800-383-0834Email: mywater@epcor.com
Other contact information
The Information on this Page Applies to:
As EPCOR Natural Gas customers, the following notice that outlines the changes you will see on your monthly bill as of April 1, 2021. Read the notice
If you plan to do any digging or any other action that disturbs the ground, remember: Before you dig, you must have all buried utilities located by Ontario One Call.
Sinking a shovel into the ground could result in serious injury, widespread service disruptions and costly repairs and under Ontario regulations, you could be held liable for all of it.
Call before your dig: It's free. It's easy. It's the law.
EPCOR's My Account online system allows you to manage your account at any time, from anywhere, for free.
EPCOR, and our construction partner AECON, will be in the community restoring areas that were disturbed by construction. The sections on both the public and private side that are disturbed will be restored as follows:
We will remove the temporary sand and replace with topsoil and seed. We recommend watering the restored area as needed.
Restoration will begin in late May when asphalt becomes available for the season. We will restore driveways and roads with equivalent materials and match the existing grade as much as possible.Note: please contact the Municipality for roads and lawns that were affected by snow plows.
For their safety, please keep children and pets away from areas that require restoration.
We will also be coming back to the community to finish connecting customers who signed up for service in 2020. You can expect to see similar construction activity as we locate underground utilities and install service lines on properties so customers can begin using natural gas. This may result in further restoration work in your neighborhood later this year.
