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Welcome to EPCOR

 
November 01, 2017
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On November 1st, 2017, EPCOR became your local natural gas distribution company. With more than 125 years of experience behind us, we're looking forward to getting to know you.

Billing and payment changes

  • Your billing account number, our phone numbers, employees and service will not change. We're committed to providing you with the same great service you've been accustomed to with NRG.
  • Beginning November 2017 your monthly natural gas bill will now come from EPCOR. Here's a preview of what it will look like.
  • If you pay with Automatic Payment Withdrawal, no action is required from you. Going forward, the payee on your bank statement will read: EPCOR Natural Gas L.P.
  • If you pay by cheque, address it to: EPCOR Natural Gas L.P.
  • You'll be able to pay as you have before:
    • Through your bank
    • In person at the EPCOR office
    • By phone

We're here to help!

Our goal is to make the transition to EPCOR as seamless as possible. If you have any questions or concerns about your natural gas bill or account, you can reach our customer service team at (519) 773-5321 or gas@epcor.com.

Learn more about EPCOR and the communities we serve.

Questions and answers

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Who is EPCOR? What do I do with my current NRG bill? Will my natural gas rates change? What if I'm on Budget Billing? What if I have a credit balance? How do I contact EPCOR?
Who is EPCOR?

​EPCOR is a Canadian-based company and a trusted provider of utility services to over one million consumers in North America for over 125 years. We're a recognized leader in our commitment and service to our customers and the communities where we work and live.

What do I do with my current NRG bill?

​Pay this as you normally do, and of course, if you have questions about your bill or service, please call the office during regular business hours at (519) 773-5321.

Will my natural gas rates change?

​Regulated natural gas rates will continue to be approved by the Ontario Energy Board (OEB). If you buy gas directly from a gas marketer, your negotiated rates will continue.

Your bill will continue to provide you with consumption history, payment history and the same payment options.

What if I'm on Budget Billing?

​The monthly budget bill will continue as was previously set by NRG. There is no action required by you to set this up.

What if I have a credit balance?

​Your balance on your account will transfer with your next bill.

How do I contact EPCOR?

​We're here to help. Please email us with questions at gas@epcor.com or call the office at (519) 773-5321.

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