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​As EPCOR Natural Gas customers, you will have received the following notice from the Ontario Energy Board. This notice outlines the changes you will see on your monthly bill as of July 1, 2019. For more information, please contact our Customer Service team at (519) 773-5321.

Gas commodity

On all bills rendered by EPCOR Natural Gas Limited Partnership (EPCOR) on or after July 1, 2019, the price we charge for the gas commodity and transportation portion of your bill will be decreasing by $0.005484 per cubic meter to $0.168882 per cubic meter. The Ontario Energy Board (OEB) has approved this change to reflect the prices that EPCOR expects to pay its gas suppliers through to the end of June 2020. On your gas bill, this cost is on the line entitled "Gas Commodity."

As a regulated utility, EPCOR is permitted to recover what it pays for the purchase of gas plus any costs reasonably associated with this purchase but with no mark up or profit. The price we charge you is based on the forecasted gas and transportation costs to us, which are periodically reviewed by the OEB and reconciled with actual costs. The gas commodity portion gets adjusted regularly throughout the year as the price of the gas commodity changes.

How will the price change impact you? 

That will depend on the amount of gas that you use. For a typical residential customer who consumes approximately 2,009 cubic meters of gas annually, this price change will cause your annual heating costs to decrease by approximately $11 per year. 

For customers who have arranged to have their gas supplied by a gas marketer/broker, the price may or may not change depending on the terms of the contract the customer has with the gas marketer/broker.

Access to Natural Gas Act (Bill 32)

In addition to the decrease in the gas commodity and transportation charge, there is a new $1 charge now included in the Monthly Charge. This charge is related to Bill 32 (Access to Natural Gas Act, 2018) and Ontario Regulation 24/19, which helps to facilitate the expansion of natural gas into more Ontario communities.

If you have any questions about these changes or any other item that appears on your bill, please contact our office at (519) 773-5321.

View the OEB Decision and Rate Order EB-2019-0162.