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Enjoy new customer service benefits with your account​

Starting August 23, our natural gas customers will enjoy these helpful new customer service benefits:

  • New and upgraded account management website and portal
  • Clear, easy-to-read bills
  • 24/7 customer service line – talk to a real person any time, any day
  • Mobile app for easy account management on the go
  • Expanded tips, tools and resources to manage your natural gas service and use

​Watch your mail for helpful information about your new account management portal as we get closer to August 23. Until then, please manage your account and pay your bill as you do today.

Need help paying your utility bill? 

The Texas Department of Housing and Community Affairs can help. Visit​ and click on “Help for Texans.”​