Important Information about Past Due Accounts

​Important information about past due accounts 

The last year has been unusually challenging for many people in our communities. To help customers facing financial difficulty, EPCOR suspended natural gas service disconnections and late fees for non-payment in March 2020. We also set up a COVID-19 Community Impact Relief Fund for local organizations providing essential services in our service territories.

Now, with normal business operations opening up in Texas, we're working with customers to address past-due payments. If your account is in arrears, it's important that you contact us to discuss flexible payment arrangements available to you.  

We're here to help – and our goal is to work with customers to make sure all continue to have uninterrupted, high-quality service and no additional fees.

For those accounts that remain past due, we will need to restart our standard policy of service disconnections due to non-payment on July 1. ​