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​Natural gas is an abundant fuel source that can add value to your property and save you money. Whether it’s for heating, cooking or an endless supply of hot water, natural gas adds convenience, cost savings and reliability to your daily life.

EPCOR is proud to be constructing a distribution system that will connect customers to natural gas in the communities of Chesley, Paisley, Inverhuron, Tiverton, Kincardine, Lurgan Beach, Point Clark, Ripley and Lucknow, as well as the Bruce Energy Center, by the end of 2021.
Residents in the Municipality of Kincardine can now begin signing up for natural gas service that will begin in fall 2020.

We will notify residents in the Municipality of Arran-Elderslie and the Township of Huron-Kinloss when they can begin the sign-up process. Below, are the steps you can take to make natural gas an affordable and convenient source of fuel for your property.

  Begin the sign-up process before 2020 construction begins

We encourage you to submit your application before construction commences in your community to ensure your property is connected to the natural gas distribution system.

1. Complete the Gas Service Application form

Please complete the Gas Service Application Form and send it along with the Meter Size and Location Request Form, specifically noting your preferred meter location on your property.

2. Complete the Meter Size and Location Request form

The Meter Size and Location Request Form should be filled out and handed in with your service application. This form tells us what your natural gas needs are, the location of existing utilities on your property and your preferred location for the natural gas meter on your property. Provide us with details on property ownership, your HVAC contractor (should you have one at this time), the number of appliances or fixtures currently consuming gas or planned to be installed within 12 months after your natural gas installation.

If you are able to, please also indicate the following. If you are not able to answer the following questions in the form, provide as much information as you can and we will work with your HVAC contractor at a later date to determine any remaining information:

  • the BTU of the equipment and appliances you plan to operate on natural gas.
  • estimated distance from your property line and the meter.
  • identify and mark your preferred meter location on the map area.
  • identify any obstructions on your property that would impede installation (i.e.: hydro, septic, water systems, irrigation lines, etc.).

3. Set up your Account

The application process is complete when we receive one of the documents below from you. You only have to choose one of the following options:

  1. Fill out the Preauthorized Payment Form that will enroll you in Automatic Payment Withdrawal once your natural gas service starts.
  2. Provide a reference letter from another natural gas vendor or electricity provider.

If you do not select one of the options above, EPCOR will require a $300 security deposit that will be added to your first natural gas bill once service begins. This amount will be refunded to you once you have an established credit history with us for 12 months.

4. Once we receive your completed forms we will add you into our system

Once we have your completed forms our team will ensure you are set up in our system to:
  •  Confirm that your property is included on the construction route to receive natural gas. 
  •  Perform a credit review and confirm your information, if necessary.

5. Contact a heating (HVAC) contractor

Once you’ve submitted the forms outlined above, contact a Heating, Venting and Air Conditioning (HVAC) contractor to inspect your appliances and assess connection requirements. The contractor can also help you complete the remaining parts of the Meter Size & Location Request form, which can be re-submitted to EPCOR with additional information.

You can find accredited contractors on the Heating, Refrigeration and Air Conditioning Institute (HRAI) of Canada's website.

6. Determine appliances and equipment in your home that you want connected to natural gas

Natural gas appliances can add value to your home and save you money. At this stage, you'll know if your existing appliances can be converted to use natural gas or if you need to upgrade them. It’s also a good time to add other elements you’ve been considering, such as a gas stove, outdoor gas fire pit or a gas barbeque!

7. We'll visit your property

Our Gas Technician will visit your property to:

  • Determine the pathway and size of the gas line from the street to your property.
  • Determine the location of the gas meter on your property (as you noted on your Meter Size and Location Request form).
  • Measure the distance from your property line to the proposed meter location.
  • Take pictures for construction and installation records.
  • Place a mark or sticker where the meter will be placed on your property foundation. Please do not move or tamper with this mark.

You do not have to be present for this visit.

Note: Installation from the distribution system to the meter up to a maximum of 30 meters from your property line will be completed at no cost. Gas line installations that are greater than 30 meters will be charged a fee of $30 per meter and this fee will appear as a line item on your first natural gas bill.

8. Review your existing heating provider contract

Now is a good time to review your existing contract so that you can provide suitable notice within the terms of your agreement. Do not disconnect your fuel source or remove any equipment until after your natural gas service has been installed and the appointment for your meter activation has been booked.
 

What you need to know about Construction in your neighborhood

 

We'll notify you before construction begins on your street and on your property. Here are a few things you'll need to know when that time comes. 

  Installing your gas line and meter​

Clear a path to your gas meter

We recommend that you refrain from planting a garden or adding other landscaping features close to your gas meter location before the meter is installed. If you have existing plants, trees or shrubs that are on the marked path to your gas meter, we ask that you remove them prior to construction. Our crew will need access to the area to potentially dig a trench from the gas main on the street to your property gas meter.

Note: EPCOR will restore lawns that were disturbed as part of construction with grass seed or sod.

Gas service and meter installation

One to three weeks before we install the gas line, utility companies will be on your property to locate their underground services to ensure our installation process is safe and efficient. Please ensure that the marks, flags and stakes are not moved or tampered with before we install the gas line. Once the gas line is installed, it may be a few days before the gas meter is installed on your property.

  Starting your natural gas service

Gas meter operation and appliance inspection

Once construction is complete, EPCOR and your HVAC contractor will arrange a final site visit to turn on your meter and inspect and light your natural gas equipment or appliances. You will need to be at the property during this site visit. If all of your appliances or equipment have not arrived by this time, the HVAC contractor can return at a later date to light the rest of them.

Note: Your HVAC contractor is responsible for installing inside piping, equipment/appliances and a gas line out to the gas meter. The HVAC contractor should notify EPCOR when it's time to turn on the gas meter and inspect the equipment/appliances that are ready to use natural gas.