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Natural Gas1-800-511-3447Edmonton
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Phone (in Alberta only): 310-4300Toll-Free (outside of Alberta): 1-800-667-2345
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Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
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To build the distribution network safely and maintain reliability of other utilities, in accordance with the Ontario Underground Infrastructure Notification System Act, we will first need to identify the utilities that are located along the public utility corridor.
In the community, many properties have landscaping or driveways that extend on top of the public utility corridor. Your property may be one of them.
As a result, our crews will be on your street and at the end of your property:
Homeowners are responsible for identifying their underground systems. Please call to let us know if any of these are present and clearly mark these on your property with an object (e.g. flag, stake, rope, etc.) so we can take care while doing our work:
To bring natural gas to your community, we will be constructing the distribution system and connecting it to the system that is now operational in Kincardine. To do this, we will complete the following:
EPCOR’s construction partner, AECON, or their subcontractor, Badger, may need access inside your property.
As we build the distribution system, we need to ensure the natural gas lines we install don’t interconnect with active sewer lines to prevent a cross bore from occuring.
In some cases, our crews may need to enter your property to scope the sewer line to confirm its pathway. A 90 degree bend in the line or a blockage that needs to be cleared are possible reasons why the crew cannot locate the line and will require access to your property.
Even if you are not a natural gas customer, this inspection could be necessary.
As part of the inspection, a locating device and camera are inserted into a sewer entry point, which is most likely in your basement, to track and record the location of the sewer line.
Crews will show identification and wear PPE when entering your property.
Once we have constructed the natural gas distribution system, we will be back on your street to connect customers who have signed up for service with EPCOR.
During this time, you may see the following:
At the end of the construction season, we will restore areas that were disturbed as part of our construction.
Boulevards or driveways: with equivalent materials and matched to the existing grade, as much as possible. AECON is installing cold patch fillers on the sidewalk panels or on customers' driveways. It is made up of tar and gravel, and is a temporary measure until we can perform the permanent restoration with either asphalt or cement.
Irrigation systems, underground sprinklers or invisible dog fences: with equivalent parts, as close to the original as possible.
Lawn: with grass seed or topsoil.
Restoration will take place until the construction season ends this year. If conditions become unsuitable sooner than expected, we will return the following spring. In addition, we can return one year from restoration to determine if any further restoration is required.
Affected streets, alleys and sidewalks will be fully restored once construction is complete.
AECON is installing cold patch fillers on the sidewalk panels or on customers' driveways. It is made up of tar and gravel, and is a temporary measure until we can perform the permanent restoration with either asphalt or cement.
We will first temporarily restore the disturbed section as we may need to excavate the area again during the construction period. At the end of the construction season, we will fully restore the affected section of driveway.
