To help protect the health and safety of our employees, customers, and the public during the COVID-19 pandemic, we've made necessary changes to in-person services we provide. The following services have been suspended or postponed until further notice:
- Public tours have been suspended at our facilities.
- Non-essential customer site visits have been suspended and will be rescheduled when conditions are appropriate. Affected services currently include: inside meter readings at commercial properties and non-essential meter replacement inspection or maintenance.
- Public assembly activities such as open houses and community committees have been postponed.
- Customer counter service for bill payment or other in-person customer services have also been suspended.
You can still count on us for essential in-person customer services, including responding to water leaks, installing water meters at new locations and notifying customers impacted by an emergency utility interruption. For your safety and ours, we'll be implementing additional distancing protocols during those visits and we ask customers to take precautionary measures by maintaining a safe, two metre distance from the crew.