Deposits

When utility bills go unpaid, they affect our entire customer base. To avoid this, we may require a deposit.

How we calculate deposits

The deposit amount depends on the type of service (for example, residential or commercial) and the average expected usage at the location. In Southern Bruce communities, a $300 deposit is requested for residential deposits.

Getting your deposit back

We hold security deposits for a minimum of 12 months.

You must pay your bill in full, by the due date, for at least 12 consecutive months. This includes paying the deposit amount by the due date.

The 12-month period starts on the deposit's due date, not the day service starts. Any delay in paying the deposit or the account balance in full by the due date will always delay your deposit refund and change the refund date.

Ways to reduce or waive your deposit

The security deposit can be waived if you have a satisfactory credit rating (determined by an outside credit check), can provide a letter of reference from another utility or if you have a good payment history with us.

You can also waive the deposit by choosing to sign up for Automatic Withdrawal.