Power310-9473Chestermere
Water(403) 207-4503
Drainage
Natural Gas1-800-511-3447Chestermere
Phone (in Alberta only): 310-4300Toll-Free (ouside of Alberta): 1-800-667-2345
Hours of operation and mailing address
Phone: (403) 207-4503
Hours of operation and mailing address
This information doesn't apply to your selected location (Chestermere). View the How We Respond to Outages page for Chestermere or change your location.
Restoring power is complex and dangerous, so your safety and the safety of our crews is our main concern. Finding the source of the outage takes more time for underground system issues, or if the overhead line is long or difficult to reach. We begin repairs as quickly as possible once we identify the cause, assess the damage and determine that it's safe to start repairs. Crews will update their power restoration estimate if this changes significantly.
Here's how we determine the order we restore power when there are multiple outages at the same time:
Since every outage is unique and our crews need time to arrive on site, locate and assess the outage, it can be difficult to predict how long it will take to restore power. When downed trees, severe weather and/or high volumes of traffic come to play, our first priority is always working safely to complete the repairs correctly the first time.
We understand that it can be frustrating not knowing the exact estimated restoration time, and appreciate your understanding and patience until power can be restored.