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​The health and safety of our customers and staff is our top priority.

As such, we have implemented a set of precautionary procedures surrounding the COVID-19 outbreak to protect the health of our employees and the public. We will not be taking any in-person payments at this time.

For Water and Sewer Servicing inquiries or payments please contact Infill Water and Sewer Servicing by email or by phone at (780) 496-5444.

Steps you need to take

  1. Read our Water and Sewer Connections Guidelin​​​es. This document provides building owners, developers, engineering consultants, architects, plumbing contractors and water infrastructure contractors with details about the standards and requirements related to new water service connections, meter settings, hydrant permits and truck fills.
  2. Please contact EPCOR Drainage at 780-496-5444 or email for more information or to make an application for new water service.

Before the water is turned on

All new or renewed private water service lines 40mm (1½ inches) in diameter or larger must be flushed and disinfected before we can turn the water on for construction use and/or public consumption. An accredited laboratory must also perform bacteriological testing on samples taken from the newly installed or renewed service line.

Here are the steps to follow to get the water turned on:

  1. Contact our water dispatch by phone at (780) 412-4500 or by email to temporarily turn on your water to flush and collect samples, then off again. Sampling bottles can be picked up at an accredited laboratory.

  2. Flush the water service with potable water. Remove loose debris and dirt that may have entered during construction until the water runs clear.
  3. After flushing, take a bacteriological sample. The samples must be submitted to an accredited provincial laboratory for analysis.
  4. Email or fax us proof of satisfactory bacteriological test results. Include the exact service location. The test results must be certified, signed and stamped by the owner's consulting engineer or professional technologist.
  5. Once we receive the proper results, request for the water service to be turned on. Please allow for 48 hours advanced notice.

Important to remember

  • No contractor or private developer may operate any EPCOR valves.
  • Only an EPCOR employee or authorized agent can remove, operate or maintain EPCOR infrastructure.
  • If any unauthorized use of the service connection or water facilities occurs, we'll take corrective action.
  • The owner/contractor is responsible for expenses related to all flushing, disinfecting and testing.​
  • Our Cross Connection Control program requires premise isolation backflow protection on all industrial, commercial and institutional water services.

Installing a water meter

Residential meters

For residential meters, call our Contact Center at (780) 412-4000 to schedule an appointment.

Commercial meters

For new commercial meters, call our Water Meter Inspector at (780) 412-3850. Meter Setting requirement specifications are available in the Design & Construction Standards Volume 4.​​