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Steps you need to take

  1. Read our Water Services Guidelines. This document provides building owners, developers, engineering consultants, architects, plumbing contractors and water infrastructure contractors with details about the standards and requirements related to new water service connections, meter settings, hydrant permits and truck fills.
  2. View our Getting You Connected brochure to familiarize yourself with everything that's required for setting up water in a new location or making changes to your service.
  3. Complete the Request for Distribution Service Connection and Pre-Construction Communication forms. Please fill out and follow all instructions on these forms.

  4. An EPCOR representative will follow up with you to continue the process after receiving your completed application forms.

Before the water is turned on

All new or renewed private water service lines 40mm (1½ inches) in diameter or larger must be flushed and disinfected before we can turn the water on for construction use and/or public consumption. An accredited laboratory must also perform bacteriological testing on samples taken from the newly installed or renewed service line.

Here are the steps to follow to get the water turned on:

  1. Contact our water dispatch by phone at (780) 412-6800 or by email to temporarily turn on your water to flush and collect samples, then off again. Sampling bottles can be picked up at an accredited laboratory.

  2. Flush the water service with potable water. Remove loose debris and dirt that may have entered during construction until the water runs clear.
  3. After flushing, take a bacteriological sample. The samples must be submitted to an accredited provincial laboratory for analysis.
  4. Email or fax us proof of satisfactory bacteriological test results. Include the exact service location. The test results must be certified, signed and stamped by the owner's consulting engineer or professional technologist.
  5. Once we receive the proper results, request for the water service to be turned on. Please allow for 48 hours advanced notice.

Important to remember

  • No contractor or private developer may operate any EPCOR valves.
  • Only an EPCOR employee or authorized agent can remove, operate or maintain EPCOR infrastructure.
  • If any unauthorized use of the service connection or water facilities occurs, we'll take corrective action.
  • The owner/contractor is responsible for expenses related to all flushing, disinfecting and testing.
  • Our Cross Connection Control program requires premise isolation backflow protection on all industrial, commercial and institutional water services.

Installing a water meter

Call our Water Meter Inspector at (780) 412-4000 to schedule an appointment for a commercial meter installation site inspection or to get meter setting requirements specifications.