Handbooks and Guidelines

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Navigation

Account & Billing

Welcome to EPCOR

Manage Your Account Online

Online Billing With ebill

Log in or Register for Your Online Account

How to Transfer EPCOR Services When Moving

Paying Your Bill

How to Pay Your Bill Set up Automatic Bill Payments Paperless Billing About Our Payment Plans How Deposits Work Billing Resolutions and Support Financial Support Resources Credit Card Bill Payment Assistance Programs Payment Arrangements Apply for the COVID-19 Energy Assistance Program Billing Updates: Important Information on your Bill Financial Support Resources

Understanding Your Bill

How to Pay Your Bill

Rates and Tariffs

Natural Gas Transition

New River & Desert Hills Water Filling Station

Welcome to EPCOR

Manage Your Account Online

Starting, Moving And Closing Services Final Read Request Form

Understanding Your Bill

Rates Know the Difference: Time of Use vs. Electricity Retailers Time Of Use Pricing Switching from Time-of-Use to Tiered Prices

Irrigation Customers Moving to Monthly Billing

Rates and Tariffs

Log in or Register for Your Online Account

Products & Services

Water

Water Sign Up and Disconnect Water Sign Up Rates, Terms and Conditions Rates and Tariffs Rate Cases Delivering Water to You Truck Fill Stations Water Quality Rate Applications Water, Wastewater and Drainage Rate Application Commercial Property Water Services Water Service for New Developments Landlord Information Rates, Terms and Conditions Water Service for New Homes and Developments Cross Connection Control Helpful Tips and Information Water Transmission and the 130 Pipeline Water Main Cleaning (Flushing) High Water Usage Protecting our Water: EPCOR's Source Water Protection Plan Approval to Operate

Drainage

Flooding & Flood Prevention EPCOR Drainage Customer Service About Stormwater Facilities Rates, Terms and Conditions Water, Wastewater and Drainage Rate Application Service for New Developments Surface Drainage Problems Catch Basin and Manhole Cover Concerns Information About Claims Flood Mitigation

Power

Power Sign Up Service Connections Supply Mix Data Electricity Distributor Scorecard Getting Started with the Regulated Rate Option Rates, Fees and Tariffs Terms and Conditions Default Supply Landlord Information Services We Provide Code of Conduct Conditions of Service Joint Use Application Form Power Connection for Builders and Developers Generating Your Own Energy High Voltage Testing Services High Voltage Test Facility

Infrastructure

Projects in Your Area Natural Gas Construction Regina Wastewater Treatment Plant Project

Encor by EPCOR for Your Home

Sign up for Encor Energy Plans Encor by EPCOR Energy Plans & Rates Encor Electricity Plans and Rates Encor Natural Gas Plans and Rates Chirp Green Energy Your Encor Bill Renew Your Energy Contract Transfer Your Encor Electricity & Natural Gas Services Green Tips, Tricks and Gadgets Discover the Encor by EPCOR Difference Encor Promotions and Perks

Encor by EPCOR for Your Business

Encor Plans for Commercial Business Your Business is Local. So are our Energy Plans. Encor Plans for Small Business Smart Devices to Transform your Business

Natural Gas

Calculate Your Natural Gas Savings Steps to Start Natural Gas Service Apply For Gas Service Brockton Natural Gas Service Why Choose Natural Gas Where Can I Get Natural Gas Switching from Propane to Natural Gas Rates Sign Up Details Service Line Installation Terms and Conditions Rebates and Programs Excess Flow Valves Requesting Natural Gas Services and Upgrades Federal Carbon Charge Natural Gas Resources for HVAC Choose your HVAC Professional Sign up for EPCOR's $1500 Gas Appliance Giveaway Natural Gas Site Visit and Installation Natural Gas for your Business Rates and Tariffs

Infrastructure Development

Engineering, Construction and Maintenance Infrastructure Partnering Solutions

Outages

Power Outages

Current Power Outages Report an Outage in Collingwood and Area Current and Planned Outages Power Outage Alerts Tree Pruning and Power Outages What to do Before, During and After a Power Outage How to Reset a Breaker Panel Power Outages and your Business Main Causes of Power Outages How We Respond When the Power Goes Out Power Outages: FortisAlberta Tree Maintenance Program Landscaping Guidelines for Homeowners Information for Professional Arborists

Water Outages

Current Water Outages and Alerts Current Water Outages Current Water Outages Preparing for Water Outages How We Respond When the Water Goes Off Main Causes of Water Outages Prevent Frozen Pipes About Water Main Breaks

Report a Security Light Outage

Wastewater Outages

Power Outages: FORTIS Alberta

Learn & Explore

Safety

Natural Gas Leaks Call Before you Dig Carbon Monoxide Safety at Home Stay Safe around Power Equipment Training for Staying Safe around Power Equipment How we can Help you Work Safe Contractor Handbook: Working in Close Proximity

Value of Water

Why Your Water System Matters Are We Running Out Of Water? Conservation Tips How Your Money Gets Spent Investing in You We're More Efficient Than You Think What We're Doing To Help Water is Another World Water is Home Water is Your Alarm Clock Smart Water Management An Amazing Journey Bringing Water to You Technology and Your Water Bringing Value to You Protecting our Water: EPCOR's Source Water Protection Plan Long Term Planning

Understanding Wastewater

Efficiency & Conservation

Energy Programs

How It Works

Meters

Our Stories

About Our Drainage System

Causes of Sewer Backups Storm Sewers Sanitary Sewers Edmonton's Combined Sewer System Sewer Pumps Sources of Sewer Odour

Educational Resources

For The Classroom And At Home Water And Wastewater Plant Tours

North Saskatchewan River

5 River Myths Busted River Safety Tips From River to Tap: Answering Your Water Questions What to Do When the River is High

Planning For The Future Of Our Electrical Grid

Seasonal Home Maintenance

Fats, Oils & Grease: Store It, Dont Pour It

About EPCOR

Careers

Job Search Working at EPCOR Application Tips and Profile Setup EPCOR Career Fields Students and Recent Graduates

Who We Are and What We Do

Where We Operate Board of Directors Leadership Team Mission, Vision and Values Financial Information Awards and Recognition Corporate Governance History How We Do Business Operating Companies Indigenous Relations

News & Announcements

Customer Newsletters Customer Notices Our Response To COVID-19: For Canadian Customers Our Response To COVID-19: For US Customers Remembering Hugh J. Bolton Our New San Tan District

Community Investment

Heart and Soul Fund Charitable Donations Sponsorships in Edmonton Our Partners Volunteering Sponsorships Outside of Edmonton

Working With EPCOR

Contractors & Suppliers Electricity Retailers Bidding Opportunities

EPCOR 2020 Year In Review

Message From Janice Rennie Message From Stuart Lee Epcor's Operations Today and Vision for Tomorrow Annual Results 2020 Investments and Growth Value for our Customers, Care for Communities

Contact

Emergencies

Drainage(780) 412-4500

Natural Gas1-800-511-3447
Edmonton

Customer Service

Manage your account online: Log in

Phone (in Alberta only): 310-4300
Toll-Free (outside of Alberta): 1-800-667-2345

Other contact information

Hours of Operation

Monday to Friday 8 a.m. - 7 p.m.
Saturday 8 a.m. - 4:30 p.m.
Sunday & Stat Holidays Closed

Handbooks and Guidelines

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