Handbooks and Guidelines

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Navigation

Account & Billing

Welcome to EPCOR

Manage Your Account Online

Manage Your Account Anytime, Anywhere

How to Transfer EPCOR Services When Moving

Paying Your Bill

How to Pay Your Bill Automatic Withdrawal Paperless Billing About Our Payment Plans How Deposits Work Billing Resolutions Financial Support Resources Credit Card Bill Payment Assistance Programs Payment Arrangements Apply for the COVID-19 Energy Assistance Program

Understanding Your Bill

How to Pay Your Bill

Rates and Tariffs

ebill

Natural Gas Transition

New River & Desert Hills Water Filling Station

Rates and Tariffs

Welcome to EPCOR

Manage Your Account Online

Starting, Moving And Closing Services Final Read Request Form

Understanding Your Bill

Rates Know the Difference: Time of Use vs. Electricity Retailers Time Of Use Pricing

Irrigation Customers Moving to Monthly Billing

Products & Services

Water

Water Sign Up and Disconnect Water Sign Up Rates, Terms and Conditions Rates and Tariffs Rate Cases Delivering Water to You Water Quality Rate Applications Commercial Property Water Services Water Service for New Developments Landlord Information Rates, Terms and Conditions Water Service for New Homes and Developments Cross Connection Control Helpful Tips and Information Water Transmission and the 130 Pipeline Water Main Cleaning (Flushing) High Water Usage

Drainage

Flood Mitigation Flooding & Flood Prevention About Stormwater Facilities Rates, Terms and Conditions Service for New Developments Surface Drainage Problems Catch Basin and Manhole Cover Concerns Information About Claims

Power

Power Sign Up Service Connections Supply Mix Data Electricity Distributor Scorecard Getting Started with the Regulated Rate Option Rates, Fees and Tariffs Terms and Conditions Default Supply Landlord Information Services We Provide Code of Conduct Conditions of Service Joint Use Application Form Power Connection for Builders and Developers Generating Your Own Energy High Voltage Testing Services High Voltage Test Facility

Infrastructure

Projects in Your Area EPCOR Technologies Water Solutions Natural Gas Distribution and Construction Regina Wastewater Treatment Plant Project

Encor by EPCOR for Your Home

Encor Energy Plans Green Tips, Tricks and Gadgets Build Your Energy Plan Understanding Encor Rates and Your Plan Life With Encor Has Its Perks How to Renew Your Contract Encor Bill Payment Options and Breakdown Chirp Green Energy Carefree Energy Plans How to Transfer your Encor Services when Moving

Encor by EPCOR for Your Business

About Our Commercial Energy Plans Choose a Commercial Energy Plan Encor Business Energy Plans Custom Quote Smart Devices to Transform your Business

Natural Gas

Calculate Your Natural Gas Savings Sign Up For Natural Gas Service Apply For Gas Service Why Choose Natural Gas Where Can I Get Natural Gas Switching from Propane to Natural Gas Sign Up Details Service Line Installation Terms and Conditions Rebates and Programs Rates and Tariffs Excess Flow Valves Requesting Natural Gas Service Federal Carbon Charge Natural Gas Resources for HVAC Choose your HVAC Professional Natural Gas for your Business Sign up for EPCOR's $1000 Gas Appliance Giveaway Natural Gas Site Visit and Installation

Outages

Power Outages

Report an Outage Current and Planned Outages Current Power Outages Power Outage Alerts Tree Pruning and Power Outages Preparing for Power Outages How to Operate Your Breaker Panel Power Outages and Your Business Main Causes of Power Outages How We Respond When the Power Goes Out Power Outages: FortisAlberta

Water Outages

Current Water Outages and Alerts Current Water Outages Current Water Outages Preparing for Water Outages How We Respond When the Water Goes Off Main Causes of Water Outages Prevent Frozen Pipes About Water Main Breaks

Report a Security Light Outage

Wastewater Outages

Power Outages: FORTIS Alberta

Learn & Explore

Value of Water

Why Your Water System Matters Are We Running Out Of Water? Conservation Tips How Your Money Gets Spent Investing in You We're More Efficient Than You Think What We're Doing To Help Water is Another World Water is Home Water is Your Alarm Clock Smart Water Management An Amazing Journey Bringing Water to You Technology and Your Water Bringing Value to You

Understanding Wastewater

Efficiency & Conservation

Energy Programs

How It Works

Meters

Our Stories

Safety

About Our Drainage System

Causes of Sewer Backups Storm Sewers Sanitary Sewers Edmonton's Combined Sewer System Sewer Pumps Sources of Sewer Odour

Educational Resources

For The Classroom And At Home Water And Wastewater Plant Tours

North Saskatchewan River

5 River Myths Busted River Safety Tips From River to Tap: Answering Your Water Questions What to Do When the River is High

Planning For The Future Of Our Electrical Grid

Fats, Oils & Grease: Store It, Dont Pour It

About EPCOR

Careers

Job Search Working at EPCOR Application Tips and Profile Setup EPCOR Career Fields Students and Recent Graduates

Who We Are and What We Do

Where We Operate Board of Directors Leadership Team Mission, Vision and Values Financial Information Awards and Recognition Corporate Governance History How We Do Business Operating Companies

News & Announcements

Customer Newsletters Customer Notices Our Response To COVID-19: For Canadian Customers Our Response To COVID-19: For US Customers Update on Johnson Utilities in Arizona Our Application to Acquire Brooke Water

Community Investment

Charitable Donations Sponsorships in Edmonton Our Partners Volunteering Sponsorships Outside of Edmonton

Working With EPCOR

Contractors & Suppliers Electricity Retailers Bidding Opportunities

EPCOR 2019 Year In Review

Message From Janice Rennie Message From Stuart Lee Epcor Today And Looking Forward Annual Results 2019 Growing Our Business Value To Our Customers, Community, And Employees

Contact

Emergencies

Drainage(780) 412-4500

Natural Gas1-800-511-3447
Edmonton

Customer Service

Manage your account online: Log in

Phone (in Alberta only): 310-4300
Toll-Free (outside of Alberta): 1-800-667-2345

Other contact information

Hours of Operation

Monday to Friday 8 a.m. - 7 p.m.
Saturday 8 a.m. - 4:30 p.m.
Sunday & Stat Holidays Closed

Handbooks and Guidelines

Standard Details

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