Depending on where you live,
your rates were set between five and 23 years ago.
Current rates are outdated and don't adequately reflect how much operating costs have increased or what has had to spent to maintain, fix and replace the system – more than three-quarters of EPCOR's request to update rates is directly related to changes in operating costs, like purchasing power and water, since the last time rates were set.
The ACC makes the decision on what rates should be after a long and careful review of the information and costs in a rate case. See how the
rate case process works here.