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This section provides details on the cost of customer services that are exclusive of your monthly bill administrative charges.

Customer administration rates

Specific service charges 

​Power ​Water ​Total
​Change of occupancy ​$15.00 ​$5.00 ​$20.00

​Arrears certificate

​$15.00 ​​$5.00 ​​$20.00
​History of account ​$15.00 ​​$5.00 ​​$20.00
​Bill reprint or statement of account fee ​$15.00 ​​$5.00 ​​$20.00
​Legal letter charge ​$15.00 ​​$5.00 ​​$20.00
​Electric meter dispute involvement ​$30.001 ​n/a ​-
​Reverse post-dated cheque ​$15.00 ​​$5.00 ​​$20.00
​Credit reference check ​$15.00 ​​$5.00 ​​$20.00
​Charge to certify cheque ​$15.00 ​​$5.00 ​​$20.00
​Special electric meter read ​$30.00 ​n/a ​-
​Water turn on or off (normal hours only) ​n/a ​$50.00 ​-
1plus Measurement Canada Fees if meter is found to be correct

 

Non-payment of account charges

Late payment charge (levied on overdue balance): 1.5% cumulative per month/19.56% per annum

​Power ​Water ​Total
​Returned cheque charge (plus actual bank charge) ​$15.00 ​$15.00 ​$30.00
​Collection of account charge during regular work hours (no disconnection) ​$20.00 ​$10.00 ​$30.00
​Collection of account charge after regular work hours (no disconnection) ​$165.00 ​$10.00 ​$175.00
​Power disconnect/reconnect at meter during regular hours ​$40.00 ​n/a ​-
​Power disconnect/reconnect at meter after regular hours ​$185.00 ​n/a ​-

Power disconnect/reconnect at pole during regular hours

​$185.00 ​n/a ​-
​Power disconnect/reconnect at pole after regular hours ​$415.00 ​n/a


Transformer Allowance

Electric transformer ownership credit:
$0.60/kW billed demand