Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
We're working to bring you a better online experience with the Customer Connection Guide. In the meantime,
please use this PDF version of the current Customer Connection Guide (May 2017 version).
Please take a moment to familiarize yourself with
the newest edition of the Customer Connection Guide (effective May 1, 2019).
NOTE: The customer owns and maintains all switching cubicle bases, ground grids, and primary ducts (everything on the load side of the point of service).
NOTE: EDTI owns and maintains all primary cable on the line side of the point of service and revenue metering equipment.
NOTE: The customer owns and maintains all poles, anchors, and wire on the load side of the service connection point.
NOTE: EDTI owns and maintains all poles, anchors, Current Transformers, and Potential Transformers on the line side of the point of service.
Second pole past the load side of the primary meter structure.
First pole past the load side of the primary meter structure (GI pole).
As a customer, you or your contractors are responsible for:
Please note that all equipment and conductor locations on the drawing are to be dimensioned from the building and property lines and given real-world coordinates. Curb lines may also be included.
EDTI Customer Engineering Services will review and accept drawings and the scope of work.
Submitted drawings must include:
The following horizontal clearances to other utilities from underground service lines and equipment, including padmount transformers, switching cubicles, guardrails, and ground grids, must be maintained:
Metering Section (8.0) for more detail.
EDTI has specific servicing details for the Quarters Downtown Development area. If your development is in the area, which extends from 92 to 97 Street and from 101 to 103A Avenue, contact us for these details.
The interrupting capacity of main switches and breakers must be sized according to
EDTI Customer Engineering Services reserves the right of final approval for the location of facilities before EDTI will grant construction approval.
A coordination study, certified by a registered professional engineer, is to be submitted to EDTI Customer Engineering Services for approval. The study must include the following information:
If the requirements noted above cannot be achieved, contact us to discuss possible alternatives.
In general, this is a requirement for dedicated feeders. When EDTI requires pilot wire relaying, the customer will do the following:
Prior to commissioning of the electrical service, the customer must submit the following to EDTI Customer Engineering Services, in writing and under the seal of a registered professional engineer:
EDTI Customer Engineering Services reserves the right to witness all checking and testing, and meet with the customer's operator to confirm the rules for operating the main incoming feeder.
Your next steps are to ensure the metering facilities at your Site are built correctly and to contact an energy retailer of your choosing to apply for power service.
Installation of precast concrete 4-way pull box
Installation of precast concrete base for 4-way 3 phase 15kV switching cubicle (all variants)
Installation of precast concrete base for 4-way 3 phase 25kV switching cubicle (all variants)
Installation of precast concrete base for 4-way 15kV single phase 200 amp dead front switching cubicle
Installation of precast concrete base for 4-way 25kV single phase 200 amp dead front switching cubicle
Installation of precast concrete base for single phase transformers
Guard rail construction details
Right-of-Way requirement for 1-phase switching cubicle, 1-phase transformer or 3-phase transformer
Right-of-Way requirement for 1-phase switching cubicle, 1-phase transformer or 3-phase transformer with 2.0 m gas Right-of-Way
Right-of-Way requirement for 3-phase switching cubicle
Right-of-Way requirement for 3-phase switching cubicle with 2.0 m gas
EPCOR 5kV, 15kV, 25kV and downtown engineering distribution areas
Customer's / EDTI's responsibilities
Primary metered service (underground)
Primary metered service (aerial)
Maximum horsepower of motors permitted
Main switch or breaker minimum interrupting capacity
Part 1: Primary cable, duct, and pull box standards Part 2: Primary cable, duct, and pull box standards examples
Padmount equipment (switching cubicle) – Maximum setback distances