(705) 445-1800 option 7
(705) 445-1800Hours: Monday to Friday, 8:30 a.m. – 4:30 p.m.
Other contact information
The Information on this Page Applies to:
We're working to bring you a better online experience with the Customer Connection Guide. In the meantime,
please use this PDF version of the current Customer Connection Guide (May 2017 version).
Please take a moment to familiarize yourself with
the newest edition of the Customer Connection Guide (effective May 1, 2019).
In accordance with Section 8 of
EDTI's Terms and Conditions, customers or property owners are responsible for installing and maintaining all electrical service connections located on their property. This responsibility includes all civil work, such as excavation, trenching, backfilling, and landscaping, as well as duct or service conduit repair.
Note: Co-generation is not allowed for services fed from EDTI's network system. More information about micro-generation and distributed generation can be found in the
Generating Your Own Energy section of epcor.com.
Before the demolition of any building can begin, it's important for electricity and other utilities to be properly disconnected. Electrical services can pose a severe hazard if still active when the demolition takes place.
If you plan to demolish a building, you must contact your electrical retailer well in advance of the demolition date. Here are some important points to remember when dealing with different types of projects:
Here are some other important things to know before any demolition:
The following are some examples of situations when we may require an easement to be registered on your property:
EDTI will require that a blanket easement be registered on title for most multi-family installations. A blanket easement covers the entire parcel of land.
In most cases, EDTI will prepare the documentation for the customer's signature.
Drawings 25, 26, 27, and 28 for examples of different easements that may be required.
See the full
EDTI will not splice or repair facilities when the splice or repair would require items that EDTI does not stock. When cable or equipment failures on the customer's property are caused by third-party damage, EDTI will charge the customer the full cost for all repairs, including splicing. It will be the property owner's responsibility to collect from any third party. See the
Cable Faults Section (9.1) for more information
Tree limbs that fall into power lines cause many power outages and are a potential danger for you and your property. Routine tree trimming and avoiding planting trees under or near power lines can help prevent this.
For complete information on what needs to be done and who's responsible for the work, please see the
Request Tree Trimming page.
Residential temporary with permanent meter socket support
Right-of-Way requirement for 1-phase switching cubicle, 1-phase transformer or 3-phase transformer
Right-of-Way requirement for 1-phase switching cubicle, 1-phase transformer or 3-phase transformer with 2.0 m gas Right-of-Way
Right-of-Way requirement for 3-phase switching cubicle
Right-of-Way requirement for 3-phase switching cubicle with 2.0 m gas
Main switch or breaker minimum interrupting capacity
Main switch or breaker minimum interrupting capacity – Downtown secondary network services