Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
We're working to bring you a better online experience with the Customer Connection Guide. In the meantime,
please use this PDF version of the current Customer Connection Guide (May 2017 version).
Please take a moment to familiarize yourself with
the newest edition of the Customer Connection Guide (effective May 1, 2019).
NOTE: The customer owns and maintains all secondary cable and duct on the load side of the agreed-upon demarcation point.
NOTE: EDTI owns and maintains all facilities on the line side of the agreedupon demarcation point.
EDTI agreed-upon demarcation point
EDTI agreed- upon demarcation point
As a customer, you or your contractors are responsible for:
Please note that all equipment and conductor locations on the drawing are to be dimensioned from the building and property lines and given real-world coordinates. Curb lines may also be included.
EDTI Customer Engineering Services will review and accept drawings and the scope of work. EDTI will also provide authorization for connection to the EDTI system and identify who can connect.
The following horizontal clearances to other utilities from underground service lines and equipment, including padmount transformers, switching cubicles, guardrails, and ground grids, must be maintained:
Your next steps are to ensure the metering facilities at your Site are built correctly and to contact an energy retailer of your choosing to apply for power service.
EPCOR 5kV, 15kV, 25kV and downtown engineering distribution areas
Main switch or breaker minimum interrupting capacity
Residential and multi-family underground services – Acceptable conductors
Aerial services – Acceptable wire and spans