Manage your account online:
Phone (in Alberta only):
310-4300Toll-Free (outside of Alberta):
Other contact information
Monday to Friday 8 a.m. - 7 p.m.Saturday 8 a.m. - 4:30 p.m.Sunday & Stat Holidays Closed
The Information on this Page Applies to:
We're working to bring you a better online experience with the Customer Connection Guide. In the meantime,
please use this PDF version of the current Customer Connection Guide (May 2017 version).
Please take a moment to familiarize yourself with
the newest edition of the Customer Connection Guide (effective May 1, 2019).
Many of the new buildings in the network area are fed with a primary or padmount transformer service. If, after consulting with us, you find that this is the case, please see the Choose Your Connection Section (1.4).
NOTE: The customer owns and maintains all secondary ducts on private property.
NOTE: EDTI owns and maintains the secondary cable to the line side of the switchgear and revenue metering equipment.
As a customer, you or your contractors are responsible for:
Please note that all equipment and conductor locations on the drawing are to be dimensioned from the building and property lines and given real-world coordinates. Curb lines may also be included.
EDTI Customer Engineering Services will review and accept drawings and the scope of work.
The following horizontal clearances to other utilities from underground service lines and equipment, including padmount transformers, switching cubicles, guardrails, and ground grids, must be maintained:
Your next steps are to ensure the metering facilities at your Site are built correctly and to contact an energy retailer of your choosing to apply for power service.
EPCOR 5kV, 15kV, 25kV and downtown engineering distribution areas
Customer's / EDTI's responsibilities
Maximum horsepower of motors permitted
Main switch or breaker minimum interrupting capacity – Downtown secondary network services
Network services –Acceptable conductor and conduit size