Phone (in Alberta only):
310-4300Toll-Free (ouside of Alberta):
Hours of operation and mailing address
The Information on this Page Applies to:
We're working to bring you a better online experience with the Customer Connection Guide. In the meantime,
please use this PDF version of the current Customer Connection Guide (May 2017 version).
Please take a moment to familiarize yourself with
the newest edition of the Customer Connection Guide (effective May 1, 2019).
Parts of a region where electricity is delivered with overhead power lines.
A heavy wall used to isolate buildings or areas that contain highly combustible or explosive materials, or to protect a building or area from blast damage when exposed to explosions.
The completion, installation, repair, or replacement of ductwork, trenching, ground disturbance, electrical equipment, guardrails, manholes, vaults, pull boxes, or landscaping on property owned by the customer.
The maximum rate at which energy is delivered (expressed in kW, kVA, or other suitable unit) at a given instant, or averaged over any designated period of time.
A distribution fee or charge prepared by EDTI and approved by the Alberta Utilities Commission.
EDTI Distribution and Transmission Inc., the electrical division of EPCOR.
Fluctuating electrical loads that lead to a noticeable change in the output of various devices.
A total amount of a portion of the voltage that is a multiple of the fundamental wave frequency.
The distance measured horizontally from electrical equipment.
High-accuracy current or voltage transformers used for revenue metering.
The highest current at rated voltage that the device can interrupt.
Kilovolt or kilovolts.
Kilovolt-amp or kilovolt-amps.
Kilowatt or kilowatts.
Kilowatt hour or kilowatt hours.
The side that is located toward EDTI's system.
The demand and energy required to operate equipment.
A person interconnected to EDTI's electric distribution system for the purpose of purchasing electricity for their own use.
The side that is located toward the customer's equipment.
A covered opening, generally on a street, that provides access for maintenance or repairs to underground electrical systems.
One thousand circular mils.
A meter-mounting device for installing a self-contained meter.
An above-ground mound of dirt used for septic systems.
A ground-level transformer that sits on a concrete base.
A grade-mounted utility box that houses connections and switches for electrical connections.
The electrical connection point at which EDTI's service conductors are connected to the conductors or apparatus of a customer.
A transformer mounted on a utility pole.
The efficiency of an electrical circuit to deliver usable power.
A high-voltage utility conductor in excess of 750 V.
A conduit in which high-voltage conductors are installed.
A short-circuit in the high-voltage distribution system.
An intermediate enclosure in a conduit system to aid in the installation of circuit conductors.
A company that sells or provides retail electricity services directly to customers.
A low-voltage wire or combination of wires that carries an electrical current at 750 V or less.
A conduit in which low-voltage conductors are installed.
A short-circuit in the secondary system.
A meter rated for carrying the total current and voltage of the circuit.
The point at which the customer's electrical distribution system connects to the utility electrical distribution system.
The point at which the customer's facilities physically connect to EDTI's distribution system to permit the customer to obtain electricity. For an underground service, this could also be described as the specific point at which EDTI's civil work ends and the customer's begins.
The minimum allowable distance to the point where new equipment or other devices can be installed.
The combination of electrical disconnect switches, fuses, or circuit breakers used to control, protect, and isolate electrical equipment.
A metallic box that typically sits on the ground and holds a number of electrical switches and devices.
An electromagnetic device used to change the voltage in an alternating current electrical circuit.
A narrow, long ditch embanked with its own soil.
An underground room or contained area that houses electrical equipment.
The entry point where open conductors enter a conduit system.