Customer Connection Guide

body { overflow: auto; opacity: 1 !important; } .no-script-section { margin: 20px; clear: both; overflow: hidden; } .no-script-section h2 { margin-bottom: 10px; } .no-script-section .sub-section { display: inline-block; margin: 0 25px 25px 0; vertical-align: top; } .navigation a { display: block; } .navigation .children { margin-left: 15px; } .contactinfo .pull-right { float: none; margin-left: 10px; }

Sorry your browser does not support JavaScript or has JavaScript disabled

How to enable JavaScript

Navigation

Account & Billing

Welcome to EPCOR

Manage Your Account Online

Online Billing With ebill

Log in or Register for Your Online Account

How to Transfer EPCOR Services When Moving

Paying Your Bill

How to Pay Your Bill Set up Automatic Bill Payments Paperless Billing About Our Payment Plans How Deposits Work Billing Resolutions and Support Financial Support Resources Credit Card Bill Payment Assistance Programs Payment Arrangements Billing Updates: Important Information on your Bill Financial Support Resources

Understanding Your Bill

How to Pay Your Bill

Rates and Tariffs

Natural Gas Transition

New River & Desert Hills Water Filling Station

Welcome to EPCOR

Manage Your Account Online

Understanding Your Bill

Rates Know the Difference: Time of Use vs. Electricity Retailers Time Of Use Pricing Switching from Time-of-Use to Tiered Prices

Irrigation Customers Moving to Monthly Billing

Rates and Tariffs

Log in or Register for Your Online Account

Quick Guide to EPCOR Customer Service and Support

Rate Applications

Opening, Moving or Ending Services

Final Read Request Form

Answering Your Questions About High Bills

Alberta Electricity Rebate

Products & Services

Water

Water Sign Up and Disconnect Water Sign Up Rates, Terms and Conditions Rates and Tariffs Rate Cases Delivering Water to You Truck Fill Stations Water Quality Rate Applications Water, Wastewater and Drainage Rate Application Commercial Property Water Services Water Connections for Builders and Developers Landlord Information Rates, Terms and Conditions Water Service for New Homes and Developments Cross Connection Control Helpful Tips and Information Water Transmission and the 130 Pipeline Water Main Cleaning (Flushing) High Water Usage Protecting our Water: EPCOR's Source Water Protection Plan Approval to Operate

Drainage

Flooding & Flood Prevention EPCOR Drainage Customer Service Stay Safe Around Stormwater Facilities Rates, Terms and Conditions Water, Wastewater and Drainage Rate Application Drainage Connections for Builders and Developers Surface Drainage Problems Catch Basin and Manhole Cover Concerns Information About Claims Flood Mitigation

Power

Power Sign Up Service Connections Supply Mix Data Electricity Distributor Scorecard Understanding the Regulated Rate Option Rates, Fees and Tariffs Terms and Conditions Default Supply Landlord Information Services We Provide Code of Conduct Conditions of Service Joint Use Application Form Power Connection for Builders and Developers Generating Your Own Energy High Voltage Testing Services High Voltage Test Facility

New Connections for Builders & Developers

Infrastructure

Projects in Your Area Natural Gas Construction Regina Wastewater Treatment Plant Project

Encor by EPCOR for Your Home

Sign up for Encor Energy Plans Encor by EPCOR Energy Plans & Rates Encor Electricity Plans and Rates Encor Natural Gas Plans and Rates Chirp Green Energy Your Encor Bill Renew Your Energy Contract Transfer Your Encor Electricity & Natural Gas Services Green Tips, Tricks and Gadgets Discover the Encor by EPCOR Difference Encor Promotions and Perks

Encor by EPCOR for Your Business

Encor Plans for Commercial Business Your Business is Local. So are our Energy Plans. Encor Plans for Small Business Smart Devices to Transform your Business

Natural Gas

Calculate Your Natural Gas Savings Steps to Start Natural Gas Service Apply For Gas Service Brockton Natural Gas Service Why Choose Natural Gas Where Can I Get Natural Gas Switching from Propane to Natural Gas Natural Gas Rates Sign Up Details Service Line Installation Terms and Conditions Rebates and Programs Excess Flow Valves Requesting Natural Gas Services and Upgrades Federal Carbon Charge Natural Gas Resources for HVAC Choose your HVAC Professional Sign up for EPCOR's $1500 Gas Appliance Giveaway Natural Gas Site Visit and Installation Natural Gas for your Business Rates and Tariffs

Infrastructure Development

EPCOR Technologies Inc. Infrastructure Partnering Solutions

Electric Vehicle Charging Station Funding Program

Outages

Power Outages

Current Power Outages Report an Outage in Collingwood and Area Current and Planned Outages Power Outage Alerts Tree Pruning and Power Outages What to do Before, During and After a Power Outage How to Reset a Breaker Panel Power Outages and your Business Main Causes of Power Outages How We Respond When the Power Goes Out Power Outages: FortisAlberta Tree Maintenance Program Landscaping Guidelines for Homeowners Information for Professional Arborists

Water Outages

Current Water Outages and Alerts Current Water Outages Current Water Outages Preparing for Water Outages How We Respond When the Water Goes Off Main Causes of Water Outages Prevent Frozen Pipes About Water Main Breaks

Report a Security Light Outage

Wastewater Outages

Power Outages: FORTIS Alberta

Learn & Explore

Safety

Natural Gas Leaks Call Before you Dig Carbon Monoxide Safety at Home Stay Safe around Power Equipment Training for Staying Safe around Power Equipment How we can Help you Work Safe Contractor Handbook: Working in Close Proximity Dig Holes Safely and Locate Underground Utilities

Value of Water

Why Your Water System Matters Are We Running Out Of Water? Water Conservation Help and Tips Delivering Quality and Value Keeping Your Water System Safe and Reliable Arizona - More Efficient Than You Might Realize Water is Another World Water is Home Water is Your Alarm Clock Smart Water Management An Amazing Journey A Commitment to Water Quality Protecting our Water: EPCOR's Source Water Protection Plan Long Term Planning World Water Day

Understanding Wastewater

Efficiency & Conservation

Inside Your Home Outside Your Home Rebate Programs Energy Programs

How It Works

Meters

About Our Drainage System

Causes of Sewer Backups Storm Sewers Sanitary Sewers Edmonton's Combined Sewer System Sewer Pumps Sources of Sewer Odour

Educational Resources

For The Classroom And At Home Water And Wastewater Plant Tours

North Saskatchewan River

5 River Myths Busted River Safety Tips From River to Tap: Answering Your Water Questions What to Do When the River is High

Planning For The Future Of Our Electrical Grid

Seasonal Home Maintenance

Fats, Oils & Grease: Store It, Dont Pour It

Franchises

About EPCOR

Careers

Job Search Working at EPCOR Application Tips and Profile Setup EPCOR Career Fields Students and Recent Graduates

News & Announcements

Customer Newsletters Customer Notices Our Response To COVID-19: For Canadian Customers Our Response To COVID-19: For US Customers Remembering Hugh J. Bolton Our New San Tan District Bullhead City Our Stories

Community Investment

Heart and Soul Fund Charitable Donations Sponsorships in Edmonton Our Partners Volunteering Sponsorships Outside of Edmonton

Working With EPCOR

Contractors & Suppliers Electricity Retailers Bidding Opportunities

Who We Are and What We Do

About Our Company Community Engagement and Support Corporate Governance Environment and Climate Change Health and Safety Our People Serving Our Customers Sustainability Reporting Vision, Values and Purpose Long Term Plan

Contact

Emergencies

Drainage(780) 412-4500

Natural Gas1-800-511-3447
Edmonton

Customer Service

Manage your account online: Log in

Phone (in Alberta only): 310-4300
Toll-Free (outside of Alberta): 1-800-667-2345

Other contact information

Hours of Operation

Monday to Friday 8 a.m. - 7 p.m.
Saturday 8 a.m. - 4:30 p.m.
Sunday & Stat Holidays Closed

Communities

Canada

United States

Current version

Use this PDF for the current version of the Customer Connection Guide (effective April 1, 2022).

Customer Connection Guide

Current version

Related content

Have questions? Contact

Customer Connection Guide

​Current v​ersion

​Related​ con​​tent​​

Have que​​stions? Contact

{{settings.Title}}

Current version

Related content

Have questions? Contact