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Phone: 1-800-383-0834Email: mywater@epcor.com
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To ensure a reliable supply of power, there are clearance requirements for all electrical equipment throughout Alberta. Clearance requirements are set by your local utility and help to ensure vegetation, like trees and bushes, does not grow into powerlines and disrupt electricity services in the area.
Also, for the safety of our employees who need to work in and around the equipment, we ask that access to the equipment is not hindered in anyway by landscaping (i.e. fences, large rocks or boulders, or smaller rocks that some could trip on).
For more information, visit clearance requirements for power equipment.
It is your responsibility to apply for an Electrical Permit with the City of Edmonton.
During the design and permitting process, EPCOR looks at the best way to support your electricity needs while maintaining power reliability in the area.
Once a design plan is in place, we look at what obstructions or other potential infrastructure is in the area (e.g. roads, pipelines, railway, etc.). From there we obtain permits to build powerlines in the area and make any necessary adjustments resulting from the permitting process.
Here are some common approval requirements and their typical timeframes:
The most significant delays/impacts in the energization of projects are:
The site is not accessible for EPCOR crews. See our Site Ready Checklist for more information.
To extend electrical service to a new site, we need to add equipment onto the electrical system. Depending on your request, we may also need to upgrade service in your area make sure we are able to meet your needs.
We share the cost of adding power distribution and transmission infrastructure with the requesting customer. How much EPCOR invests in new services or upgrades for customers is outlined in Schedule A of our Terms and Conditions for Distribution Connection Services.
Any costs associated with connecting your site to the electrical grid will be outlined in the estimate provided by your EPCOR representative.
For the safety of everyone at your site and our crews, EPCOR will not connect your location to the electricity grid until we receive notification from the City of Edmonton that your site has passed its electrical inspection.
To check on the status of your permit or inspection, call City of Edmonton Permits at 311.
Note: for customers with 100 or 150 Amp services, you may need to forward the final City of Edmonton electrical inspection report to your EPCOR Representative.
Here is what needs to be in place in order for us to be able to connect your electricity service:
If your site is an apartment or condo, here is what needs to be in place in order for us to be able to connect your power meter:
Note: For primary metered services, there are additional requirements. Please refer to the EPCOR Customer Connection Guide.
A temporary service can be arranged to allow customers to have power during the construction phase of a project. This type of service is only available for up to 1 year.
If you require temporary services, please refer to the Customer Connection Guide.
For further information on your specific project, contact EDTI Customer Engineering Services at (780) 412-3128.
For safety reasons, it is important to notify EPCOR if you are upgrading the electrical system on your site. Knowing your plans allows us to ensure the electrical grid in your area is able to handle the additional usage.
You can set up an appointment for our crew to turn off the power supply at your site free of charge, so the upgrade work can be done safely.
Crew access will be coordinated by your EPCOR Representative and could include, but is not limited to, the following specialized crews:
There are a number of reasons this can occur:
Note: It can take 3-5 days after we receive this request to energize your site.