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Contact our customer service representatives:
We provide electricity for Collingwood, Stayner, Creemore and a portion of Blue Mountains (formerly Thornbury). We also bill you for water and sewer services on behalf of the Town of Collingwood.
Contact your local municipality if you require water/sewer services in Stayner, Creemore or Blue Mountains.
When opening or making changes to your services, please give us 3 days advance notice. Advance notice ensures your move is completed in a timely manner.
Starting or moving services
If you are opening your first EPCOR account or already have an account with us and are moving to a new, resale or rental home, follow the below steps to start services:
- Download the
Electrical Energy and/or Water Services Contract Application Form.
- Once form is saved on your computer, open and fill out application. Once complete, save form to your computer.
- Email the completed form to
email@example.com, or bring the completed form in person to our office at 43 Stewart Road, Collingwood, Ontario.
- If notification from your lawyer is required to complete your request, please get them to contact us at the above phone number or email or fax us at
It may take up to 8 weeks to receive your first bill. A setup fee will be applied.
Make your payments hassle-free by signing up for
If you are moving out of our distribution area and want to end services, fill out the
Final Read Request Form.