How we'll communicate about construction
During the construction stage, an update of the construction status and planned work for the next season is mailed out each fall. Residents are notified of upcoming construction in their area 1 to 2 months prior to construction beginning through mailouts and door to door visits, and a pre-construction open house is held at least 2 weeks prior to the start of construction each year.
Residents affected directly by construction have an opportunity to ask the contractor construction-specific questions at these events. Prior to the construction, a notice is delivered to residents in the community. Residents should keep this notice handy, as it contains key contact information if you have concerns or questions.
Periodic updates about construction progress will be distributed to directly affected residents. Updates to the community league and North Millbourne Flood Mitigation Task Force are also provided.
What residents can expect
During construction, residents in some areas will lose access to their driveways and street parking, and areas adjacent to construction zones may be more congested as street parking shifts to these areas. The project team works to limit the duration of closures, but wet weather can significantly impact the construction schedule, access and site conditions. Residents with special mobility concerns can contact the project manager to discuss accommodation during construction.
Portion of yard along roadway may be removed: The road right of way typically extends into front yards, sometimes as much as 5 metres. Utilities and services such as cable are located within this right of way. These utilities sometimes have to be exposed for construction work. In cases where large or multiple pipes are being constructed and located deeper in the ground, the excavated trench may need to extend close to a resident’s property line to maintain a safe excavation. The contractor is required to restore any impacted landscaping to pre-construction conditions.
Tree removal: Where construction affects the root zone of private trees, we may approach property owners to remove the affected trees. This is done to avoid burdening owners with long term maintenance issues, because construction impacted roots may cause the tree to weaken and in some cases, die. Permission will be obtained from owners prior to removing any trees. Removed trees will be replaced.
Materials storage on road right of way: Construction contractors will store pipes, materials for filling in the trench and other equipment or supplies necessary for this work along the roadway around the construction site. When spaces are available to store this material off the roadway, they will make use of these spaces. Contractors try to limit the amount of material stored on the roadways, and amounts may vary depending on how quickly the contractor is advancing construction, ground conditions encountered, supplier availability, etc.
Materials storage on private property: Contractors should not be storing materials on or using private property without permission from the property owner. Any concerns related to inappropriate storage of material or use of private property should be directed to EPCOR's project manager or directly to the construction contractor’s site representative.
Impacts to residents
Impacts to utility services: Utilities may need to be disconnected, relocated or temporarily shut down to allow construction to proceed safely or to avoid damage to the utility. The project team will arrange for temporary supply of any affected services. There may be short duration outages associated with connecting the property to these temporary services. The contractor or utility company will notify homeowners of any planned outages at least 24 hours prior to the planned outage.
Muddy site conditions: Wet weather can create muddy and messy conditions at construction sites. The project team and contractor work to keep roadways and sidewalks as clean and safe as possible. However, if you have concerns, please call EPCOR or the contractor contacts provided on your construction notice. EPCOR will work with the contractor to improve the site conditions in these situations.