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Project Overview

The Town of Okotoks is working with EPCOR and Corix Water Products to implement a Water Conservation and Leak Detection Program. The program will continue to update or replace existing water meter infrastructure to provide advanced metering features for both the Town and for residents.

Starting summer 2016, approximately 8,400 residential and commercial properties throughout the Town will have their water meter replaced or upgraded.

Implementation of the program will take about 1.5 years, with completion estimated for the end of 2017.

Benefits to You

As part of this program, you will receive upgraded metering technology with advanced features including, leak detection, backflow monitoring, and remote meter reading. The new water meter helps monitor water use at your property and manage water within the system as a whole.

Here's are some benefits:

  • Detailed historical usage information – The AMI system includes access to detailed historical use data to help troubleshoot for water leaks on your property.
  • Water usage monitoring – You will have access to a consumer portal where you can monitor your water usage and discover possible low-flow leaks that need to be addressed. It will give you the data to support your conservation efforts at home.
  • System-wide efficiency and cost savings – The system reduces the Town's operating expenses.
  • Increased Privacy – The Town can read your water meter without entering your property.
  • Costs for the program are the responsibility of the Town – Customers will not be charged for installation or use associated with the new meters.
Reading Your Meter
​Currently, EPCOR meter readers come to your property every other month to read your meter. With the advanced metering system, EPCOR employees will no longer access your property. Your meter will now be read remotely and your usage information will be transmitted to the Town of Okotoks. You will be able to access your usage information online at any time via the consumer portal. Simply follow the instructions provided to you by the Corix installer when your meter is upgraded/replaced.
Installation Process

Corix has been contracted by EPCOR, on behalf of the Town of Okotoks, to complete the Town's water meter replacement program.

Corix installers will be clearly identified with Corix branded uniforms and identification.

Installation takes approximately 30 minutes and you will experience a temporary water outage during this time.

​Frequently Asked Questions

What is the Water Conservation and Leak Detection Program?

The Water Conservation and Leak Detection Program will provide state of the art water meters to:

  • detect low flows and notify customers of potential leaks via the consumer portal; and
  • analyze data to spot trends, troubleshoot and assist with future planning.

With this new program, the Town will receive water consumption data without the need to travel on Town streets, reducing the Town's carbon footprint. The technology allows crews to focus on stopping leaks and customer service.

Why does my meter need to be upgraded?

If you do not currently have an advanced meter installed in your home, you will be required to have it upgraded. This is a continuation of the Town's water metering program which contributes to the Town's goals for water conservation and efficiency. The program also supports the Town's objective to improve utility infrastructure and reduce operating expenses.

The new meters will allow for enhanced and efficient meter reading and data analysis of residential and commercial water use. The information will help the Town budget more effectively for operating and maintenance of the water system and make better decisions designed to reduce water consumption.

When will installations take place?
The water meters will be installed on an area-by-area basis beginning in August 2016.
Where will the meter be installed?
Your new meter will be installed in the same place as your old meter. Prior to your meter installer's arrival, please ensure this area is clear of obstructions and debris to provide adequate working space.
Do I need to be home for the meter installation?

An adult, at least 18 years old, must be home during the installation. The installation will take approximately 30 minutes.

Your new meter is read remotely, so once installation is complete, no one will need to enter your home or property going forward. The only exception will be if the meter requires maintenance.

Can I install the meter myself?
No. Corix Water Products has a contract to supply and install the water meters and the reading equipment device. Every installer is specially trained to install water meters
Who will pay for my new water meter
The Town is responsible for the cost of the meter equipment and installation.
How will my new advanced meter be read?

The advanced water meter will be read remotely.

We no longer need to visit your property every other month to read your meter.

What is an AMI / advanced meter and how is it different from the meter used now?

AMI stands for Advanced Metering Infrastructure.  AMI technology enables two-way communication over a fixed network between the utility system and the metering endpoints. AMI water meters remotely transmit water-consumption information for individual water accounts.

Water meters have been read via radio frequency for more than 10 years in Okotoks. We are simply upgrading the current radios so they can be read remotely from a tower based system.

Will there be any changes to my bill?
There will be no changes to the billing process and no additional charges will be added to customer bills for this program. Customers will continue to receive their water bills in the same schedule as prior to the upgrade.
What are the benefits of the Water Conservation and Leak Detection Program?

Benefits of the Water Conservation and Leak Detection program include:

  • Detailed historical usage information – The AMI system includes access to detailed historical use data to help troubleshoot for water leaks on your property. 
  • Water usage monitoring – You will have access to a consumer portal where you can  monitor your water usage and discover possible low-flow leaks that need to be addressed. It will give you the data to support your conservation efforts at home.
  • System-wide efficiency and cost savings – The system reduces the Town's operating expenses.
  • Increased Privacy – The Town can read your water meter without entering your property.
  • No additional cost to you – There are no additional charges for installation or use associated with these new meters.
How do I know when the installation has been completed?
Our installers will speak with you upon completion. They will also leave behind an informational pamphlet with meter specific information.
How do I know if there are problems with my meter?
For the 24 hours following installation, it is recommended that the customer check the meter for leaks. Beyond this, no additional maintenance or inspections are required.
How is the Town protecting my personal data and water usage data with these new meters?

Identifiable customer information is never stored or transmitted by the advanced meters.

Your meter reading data is encrypted with the same technology many Canadian financial institutions use. In addition to the encryption, only a unique code that identifies the transmitter in the advanced meter and your read will be sent to the Town of Okotoks.

How do I schedule my installation?
Some Okotoks customers will require an appointment for their meter upgrade/replacement. There are two types of installations in this program. Those customers that require an installation inside their home and those customers whose installation will be outside of their home. Corix will provide each customer with a letter outlining which installation is required. All installations inside the home will require an appointment. Information on how to arrange your appointment will be provided at that time.