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Account & Billing

Welcome to EPCOR

Manage Your Account Online

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How to Transfer EPCOR Services When Moving

Paying Your Bill

How to Pay Your Bill Set up Automatic Bill Payments Paperless Billing About Our Payment Plans How Deposits Work Billing Resolutions and Support Financial Support Resources Credit Card Bill Payment Assistance Programs Payment Arrangements Apply for the COVID-19 Energy Assistance Program Billing Updates: Important Information on your Bill Financial Support Resources

Understanding Your Bill

How to Pay Your Bill

Rates and Tariffs

Natural Gas Transition

New River & Desert Hills Water Filling Station

Welcome to EPCOR

Manage Your Account Online

Starting, Moving And Closing Services Final Read Request Form

Understanding Your Bill

Rates Know the Difference: Time of Use vs. Electricity Retailers Time Of Use Pricing Switching from Time-of-Use to Tiered Prices

Irrigation Customers Moving to Monthly Billing

Rates and Tariffs

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Products & Services

Water

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Drainage

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Power

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Infrastructure

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Encor by EPCOR for Your Home

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Encor by EPCOR for Your Business

Encor Plans for Commercial Business Your Business is Local. So are our Energy Plans. Encor Plans for Small Business Smart Devices to Transform your Business

Natural Gas

Calculate Your Natural Gas Savings Sign Up For Natural Gas Service Apply For Gas Service Rates Why Choose Natural Gas Where Can I Get Natural Gas Switching from Propane to Natural Gas Sign Up Details Service Line Installation Terms and Conditions Rebates and Programs Excess Flow Valves Requesting Natural Gas Service Federal Carbon Charge Natural Gas Resources for HVAC Choose your HVAC Professional Sign up for EPCOR's $1500 Gas Appliance Giveaway Natural Gas Site Visit and Installation Natural Gas for your Business Rates and Tariffs

Infrastructure Development

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Outages

Power Outages

Current Power Outages Report an Outage in Collingwood and Area Current and Planned Outages Power Outage Alerts Tree Pruning and Power Outages What to do Before, During and After a Power Outage How to Reset a Breaker Panel Power Outages and your Business Main Causes of Power Outages How We Respond When the Power Goes Out Power Outages: FortisAlberta

Water Outages

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Report a Security Light Outage

Wastewater Outages

Power Outages: FORTIS Alberta

Learn & Explore

Safety

Natural Gas Leaks Call Before you Dig Carbon Monoxide Safety at Home Stay Safe around Power Equipment Training for Staying Safe around Power Equipment How we can Help you Work Safe Contractor Handbook: Working in Close Proximity

Value of Water

Why Your Water System Matters Are We Running Out Of Water? Conservation Tips How Your Money Gets Spent Investing in You We're More Efficient Than You Think What We're Doing To Help Water is Another World Water is Home Water is Your Alarm Clock Smart Water Management An Amazing Journey Bringing Water to You Technology and Your Water Bringing Value to You Protecting our Water: EPCOR's Source Water Protection Plan Long Term Planning

Understanding Wastewater

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How It Works

Meters

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About Our Drainage System

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Educational Resources

For The Classroom And At Home Water And Wastewater Plant Tours

North Saskatchewan River

5 River Myths Busted River Safety Tips From River to Tap: Answering Your Water Questions What to Do When the River is High

Planning For The Future Of Our Electrical Grid

Seasonal Home Maintenance

Fats, Oils & Grease: Store It, Dont Pour It

About EPCOR

Careers

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Who We Are and What We Do

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News & Announcements

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Community Investment

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Working With EPCOR

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EPCOR 2020 Year In Review

Message From Janice Rennie Message From Stuart Lee Epcor's Operations Today and Vision for Tomorrow Annual Results 2020 Investments and Growth Value for our Customers, Care for Communities

Contact

Emergencies

French Creek Water Emergencies

Phone: (250) 954-5337
Call us 24/7.

French Creek Customer Service

Phone: (250) 951-2460
Email: frenchcreek@epcor.com

Other contact information

Hours of Operation

Monday to Friday: 8 a.m. - 4:30 p.m.
Weekends and stat holidays: closed

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Communities

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United States

Schedule

EPCOR plans to submit the required application for this project to the Alberta Utilities Commission (AUC) at the beginning of 2021. If approved, we anticipate construction will start spring 2021 and end by fall/ winter 2022.